Note: The job is a remote job and is open to candidates in USA. Accela is seeking a Senior Consultant for its Professional Services team. The role partners with customer stakeholders to elicit and document requirements, translate business needs into implementation artifacts, configure enterprise software, and coordinate cross-functional delivery.
Responsibilities
- Lead structured requirements for elicitation activities including workshops, interviews, and working sessions with customer stakeholders
- Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups
- Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies
- Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories
- Develop current state and future state business process flows to identify inefficiencies, gaps, and improvement opportunities
- Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation
- Perform system configuration aligned to approved requirements and Accela best practices
- Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies
- Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood
- Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations
- Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making
- Support testing and validation activities including UAT planning, defect triage, and resolution coordination
- Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness
Skills
- 3-5 years' experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects
- Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design
- Hands-on experience configuring enterprise software solutions based on discovery requirements
- Demonstrated ability to coordinate effectively with cross-functional technical teams
- Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories
- Ability to think conceptually while maintaining attention to detail in configuration and documentation
- Proven problem-solving skills with the ability to recommend practical, best-practice solutions
- Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders
- Experience working within defined project scope and supporting change control discussions
- Comfort in operating in fast-paced, multi-stakeholder delivery environments
- Previous professional services or consulting experience (Big 5 consulting a plus)
- Government or public-sector domain expertise
- Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices
- Experience documenting and communicating cross functional workflows to support technical design and integration planning
Benefits
- Annual bonus target; this is a discretionary bonus awarded based on company and individual goal achievement.
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
Company Overview
Company H1B Sponsorship