Note: The job is a remote job and is open to candidates in USA. NinjaHoldings provides digital banking, lending, underwriting, fraud detection, and analytics services that expand access to financial services. The Senior Communications & Email Marketing Associate will own the customer communications lifecycle across email, SMS, and push, including campaign strategy, execution, testing, optimization, deliverability, and performance reporting.
Responsibilities
- Build and execute email, SMS, and push marketing campaigns to drive new customer acquisition, retention, and engagement
- Support day-to-day tasks including, but not limited to: developing, launching, analyzing and iterating on A/B tests to improve the overall customer experience
- Debug technical issues related to HTML/CSS, journeys, lists, and other aspects of email execution
- Monitor and maintain email deliverability, reduce spam compliants, and improve open and click-through rates
- Build and maintain dashboards to investigate anomalies and monitor and report on performance
- Utilize competitive marketing research and product intelligence to understand the competitive landscape
- Collaborate with our PM and engineering teams to create requirements and assist with the development of marketing-related features
Skills
- * 4+ years of experience in email, CRM, or lifecycle marketing, preferably in financial services or other highly regulated industries
- * Proficiency in multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation tools
- * Strong technical skills including knowledge of HTML/CSS and working with SQL for querying relational databases
- * Advanced analytical skills with the ability to interpret complex datasets and translate insights into actions
- * Experience in A/B testing, multivariate testing, and journey optimization
- * Proven experience with project management, including the ability to prioritize tasks and adapt to shifting business priorities
- * Comfortable leveraging AI tools to improve workflow efficiency and campaign quality
- * Exceptional written communication skills, strong sense of ownership, and attention to detail
- * Experience working in a remote environment
- * Experience with referral and affiliate marketing
- * Experience with Figma, Canva, Validity/Litmus
Benefits
- Flexible Paid Time Off
- Health Benefits with generous medical, dental and vision insurance plans
- 401(k) with matching contribution
- Paid Family Leave
- Annual Wellness & WFH Subsidies
- Employee Referral Program
- Remote first culture with convenient downtown office in the heart of the city
Company Overview