Note: The job is a remote job and is open to candidates in USA. NextGen Healthcare is a leading healthcare technology company, and they are seeking a Senior Cloud Operations Reliability Engineer. This role is responsible for driving operational excellence and strengthening the reliability posture of cloud-based services and supported platforms.
Responsibilities
- Own service reliability and operational health—establish and maintain SLOs/SLIs, design monitoring and alerting strategies, and drive improvements that enhance service availability and performance across cloud platforms
- Lead incident response coordination and post-incident processes, including troubleshooting complex production issues, conducting root cause analysis, and driving remediation activities with accountability for timeline and resolution quality
- Design and implement reliability-focused automation, operational tooling, and runbooks to reduce manual toil, improve response consistency, and strengthen production readiness and resilience; apply Infrastructure as Code practices where appropriate to support recovery, reliability, and operational consistency
- Build observability solutions through comprehensive monitoring, logging, and alerting strategies; establish event correlation and escalation procedures to ensure rapid problem detection and response
- Conduct performance and capacity analysis, evaluate utilization trends, identify bottlenecks; provide recommendations for reliability-focused scaling, performance improvement, capacity planning, and operational readiness of cloud-based services
- Partner with development and engineering teams to evaluate deployment readiness, support deployment reliability improvements, and implement operational best practices that strengthen service reliability, rollback readiness, and production supportability
- Contribute to disaster recovery and business continuity planning, conduct operational readiness exercises, and ensure recovery procedures and documentation reflect current production state and evolving business requirements
- Mentor team members and establish reliability standards and practices within Cloud Operations and supported service areas; create and maintain operational documentation, standard operating procedures, and knowledge base materials
- Support operational adherence to cloud governance, compliance, and security initiatives; including access control, tagging, logging, and audit readiness, and reliability-related documentation
- Perform other duties that support the overall objective of the position
Skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
- 10+ years of professional experience in Cloud Operations, Site Reliability Engineering, DevOps, Infrastructure Operations, or a related discipline with demonstrated ownership of production systems
- Extensive hands-on experience supporting production cloud environments using Google Cloud Platform (GCP), AWS, or equivalent cloud service providers
- Proven expertise in monitoring, observability platforms, alerting strategies, incident response, root cause analysis, and production support in distributed or cloud-native architectures
- Demonstrated experience with Infrastructure as Code (Terraform, Deployment Manager, CloudFormation, etc.) and version control best practices
- Strong background in incident management and post-incident review processes; experience driving corrective actions and establishing reliability improvements
- Experience with Kubernetes operations, containerization, and orchestration platforms
- Experience with application performance monitoring (APM) and distributed tracing
- Experience mentoring junior engineers or leading operational improvements initiatives
- Google Cloud certifications: Google Cloud Associate Cloud Engineer, Google Cloud Professional Cloud Architect, Google Cloud Professional Cloud Operations Engineer, or Google Cloud Professional Data Engineer
- AWS certification: AWS SysOps Administrator or equivalent
- Advanced certifications in Kubernetes, Terraform, observability platforms, DevOps, Site Reliability Engineering (SRE), or ITIL
- Working knowledge of CI/CD practices, cloud governance, compliance frameworks, disaster recovery, and business continuity planning
- Deep technical knowledge of Google Cloud Platform (GCP), AWS, or similar cloud providers; understanding of cloud-native services, networking, security, and compute models
- Familiarity with observability tools such as Grafana, Prometheus, Cloud Monitoring, or similar platforms
- Security operations, compliance auditing, or audit readiness processes
- Hands-on expertise with monitoring platforms (Datadog, New Relic, Prometheus, Cloud Monitoring, etc.); ability to design effective dashboards, alerts, and health checks
- Proficiency in scripting languages (Python, Bash, Go, etc.) to develop automation solutions that reduce manual effort
- Advanced ability to diagnose complex, multi-layered infrastructure issues and coordinate timely recovery
- Ability to translate complex technical findings into actionable recommendations; experience influencing cross-functional teams on reliability practices
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