Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, enables everyone to find the answers they need in real time. They are seeking a Senior Business Systems Analyst to serve as a strategic liaison between IT and the business, driving scalable solutions for their Services and Education organizations.
Responsibilities
- Serve as a subject-matter expert on Certinia (FKA FinancialForce) PSA, with strong functional knowledge across core features and related integrations
- Build and nurture strong relationships with key business stakeholders to establish a solid, trusted foundation for ongoing partnership and collaboration
- Translate complex business needs into clear functional requirements; own requirements gathering, feature design, documentation, and end-user testing across enhancement requests and projects
- Apply a design-led mindset to partner with Services & Education Strategic Operations teams to optimize PSA; define enhancements and support ongoing maintenance
- Maintain a holistic view of business processes, users, and data flows to anticipate functional impacts of configuration updates, workflow changes, and reporting requirements
- Communicate complex system concepts in simple, approachable language through written materials, verbal communication, and visual presentations
- Develop and maintain system documentation, including configuration, data mapping, functional designs, test cases, and enablement materials
- Validate software quality by executing functional testing; collaborate with technical teams to identify and resolve defects and ensure solution aligns with business requirements
- Prepare clear documentation and presentations outlining current-state and future-state PSA processes and architecture
- Proactively identify opportunities to streamline processes, improve user experience, and deliver scalable automation; recommend solutions aligned with business goals and company strategy
- Contribute to cross-functional initiatives and IT projects; coordinate with BSAs and partners to ensure alignment, knowledge sharing, and coordinated delivery across domains
Skills
- 5+ years experience in Business Systems Analysis & design on the Salesforce platform
- 3+ years hands-on experience with Certinia (FKA FinancialForce) PSA
- Experience partnering with a Services organization to support delivery, enablement, and process optimization
- Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA solutions in a production environment
- Hands-on expertise with PSA capabilities including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition
- Familiarity with CPQ and Quote-to-Cash processes, particularly how quoting and order data integrate into PSA project structures; ability to partner with CPQ stakeholders to support upstream workflows
- Experience developing business processes and requirements for integrations with boundary systems (e.g., ERP such as NetSuite)
- Broad and deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations
- Strong understanding of QA and UAT processes; able to define acceptance criteria, support functional validation, and partner with QA and business users to ensure successful testing outcomes
- Salesforce certifications (Admin, Business Analyst)
- Certinia PSA certifications (Implementation Consultant, System Admin)
- Deep knowledge of Certinia PSA best practices
- Understanding of CPQ, Order Management, and Quote-to-Cash
- Familiarity with ERP and integration platforms
- Strong analytical + problem-solving skills
- Ability to translate business needs into scalable, low-friction system solutions
- Excellent documentation skills (diagrams, standards, playbooks)
- Collaborative, proactive self-starter: highly detail oriented with a passion for continuous learning, strong multi tasking abilities and a track record of driving results in a dynamic environment
Benefits
- Eligible to participate in Elastic's stock program
- Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Company Overview