Note: The job is a remote job and is open to candidates in USA. NBCUniversal is a media and entertainment company with a Video Platform Software Engineering organization focused on Ad Sales technology. The Senior Business Systems Analyst supports day-to-day Ad Sales activities by providing user support, system monitoring, troubleshooting, issue resolution, and process improvement across integrated business systems.
Responsibilities
- Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s
- Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process
- Understand how issues impact the business and escalate critical issues when necessary
- Document and follow standard operating procedures for production troubleshooting and incident management
- Leverage AI tools to aid in issue resolution and documentation
- Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues
- Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions
- Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding
- Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities
- Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues
- Works occasional evenings during special events
- Rotating weekend on call shifts for urgent issues and provide backup coverage as needed
Skills
- Minimum 5 years of experience working in an ad sales system
- Experience with a unified ad business management platform (eg., Operative.One)
- Experience troubleshooting software, system integrations, and other technology issues
- Experience with SQL
- Experience with customer interactions and maintaining positive relationships
- Willingness to have a flexible work schedule to meet operational and special event coverage needs
- **Fully Remote:**This position has been designated as fully remote, meaning that the position is expected to be performed from a non-NBCUniversal worksite, most commonly an employee's residence. #LI-Remote
- Bachelor's degree in Computer Science, Engineering, IT, IS, or similar technical discipline
- Self-motivated and accountable, with a high level of commitment to responsibility
- Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups
- Experience with providing automated solutions (scripting, testing, RPA, etc.)
- Experience working with modern technology solutions (API's, data streams, microservices)
Benefits
- Fully remote work arrangement
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- A variety of other discounts and perks
Company Overview
Company H1B Sponsorship