Note: The job is a remote job and is open to candidates in USA. ZEISS Group is a pioneer in science with over 179 years in business, focusing on innovation and technology for a sustainable future. The Sr Analyst, Sales Operations will enable and optimize sales team execution through customer onboarding, pricing maintenance, and reporting support for the US Sales organization.
Responsibilities
- Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal
- Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix
- Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings
- Create special reports and services using SQL, Access, Excel, Power BI, etc. Ability to create reports in both spreadsheet, Power BI and PowerPoint formats
- Participate on project teams to develop / enhance commercial programs and information systems. Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests)
- Participate in pricing program audits, and provide backup to Pricing team functions
- Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics
- Perform additional responsibilities as required
Skills
- BS in Economics, Statistics, Business Info Systems, Finance or related field
- Minimum 3-5 years related professional level experience in a corporate office environment
- Be able to work independently in a fast-paced environment
- Must have solid spreadsheet, analytical, math and statistical data analysis skills
- Minimum 3 years' experience with advanced features of SAP, CRM, DVI, etc
- Advanced experience in SQL, Salesforce.com, Power BI report and dashboard creation
- Must have high attention to detail and proven organization / planning skills
- Ability to lead projects and coordinate with other departments
- Possess outstanding interpersonal relationship skills
- Optical industry experience preferred
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- This position is also eligible for a performance bonus.
- ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
Company Overview