Note: The job is a remote job and is open to candidates in USA. Clearwater Paper is an independent supplier of paperboard packaging products to North American converters. The Sr Analyst Commercial Operations serves as a strategic business partner to the commercial organization, leading commercial operations, advanced analytics, and governance of pricing, customer, rebate, freight, and master data processes. The role develops actionable insights, improves commercial systems and processes, and collaborates cross-functionally to support business performance and commercial strategy execution.
Responsibilities
- Develop and deliver advanced reporting, dashboards, and analytics that provide actionable insights into sales performance, revenue, pricing, inventory, order activity, customer profitability, and commercial effectiveness
- Analyze commercial and operational data to identify trends, risks, opportunities, and performance drivers, providing recommendations to sales leadership
- Lead complex ad hoc analyses and business modeling efforts to support strategic planning, pricing decisions, customer initiatives, and operational improvements
- Investigate data and report discrepancies, determine root causes, and drive timely resolution to minimize business impacts
- Support audit activities through preparation of accurate reporting, documentation, and analytical evidence
- Serve as a trusted advisor to commercial leadership by translating data into strategic recommendations that drive business outcomes
- Govern commercial pricing, freight, customer agreements, payment terms, rebates, and Commercial Information Request (CIR) processes to ensure compliance, accuracy, and timely execution
- Lead rebate administration activities including validation, calculation, reporting, approval management, and payment processing
- Manage commercial master data, customer setup, routing, pricing, product configurations, and related system data to ensure accurate execution and reporting
- Establish and monitor controls, documentation, and governance standards to maintain data integrity, consistency, and compliance across commercial systems
- Serve as a primary escalation resource for complex commercial operations issues and partner with relevant teams to resolve issues and improve processes
- Identify and implement process improvements, automation opportunities, and system enhancements that increase efficiency, scalability, reporting capabilities, and data quality
- Serve as the commercial operations subject matter expert for systems, processes, reporting, and business data
- Build strong partnerships across functions to achieve commercial objectives and resolve complex operational, data, and customer-related issues
- Influence stakeholders through insights, recommendations, and data-driven solutions that support business decision-making
- Deliver training, guidance, and knowledge-sharing while championing process governance, standardization, and continuous improvement
- Other duties as assigned
Skills
- Bachelor's degree in related field required
- May consider equivalent work experience in lieu of degree
- 5+ years of experience in commercial operations, sales operations, business analytics, or related functions
- 2+ years of experience with pricing administration, rebate management, master data and commercial analytics
- Advanced proficiency in Excel and data analysis tools used for reporting, modeling, and business decision support
- Proficiency with ERP, CRM, reporting, and commercial operations systems, with the ability to quickly learn and optimize new technologies and processes (i.e. Elixir, CRM/SalesTrackR, Candesce, EdiStok)
- Travel <10%
- Work primarily in an office environment with extended periods of sitting, frequent computer use, repetitive hand and arm movements, and periodic standing, walking, and movement throughout office and meeting areas
- Entry into manufacturing, warehouse, or operational areas requires compliance with safety procedures and use of personal protective equipment (PPE), including eye and hearing protection, hard hat, and steel-toed footwear
- Occasional physical activities such as lifting, carrying, bending, reaching, or moving materials, as required by the role
- All applicants must be currently authorized to work in the United States on a full-time basis
- Must not require Clearwater Paper's sponsorship to continue to work legally in the United States
Benefits
- Medical, dental, vision, and more, generally beginning after 30 days.
- Paid time off including vacation days, personal days, and company holidays.
- Remote role; employees based in Spokane, WA have a hybrid work model.
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