Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Sr. Account Manager will drive value for customers through strategic partnerships, set account strategy, and achieve growth targets by building relationships with clients and providing expertise in deposit origination and digital banking strategies.
Responsibilities
- You develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
- You understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
- You develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
- You drive customer satisfaction and reference ability; thorough ticket review and resolution
- You access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
- You serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
- You ticket manage; review and assess severity and priority, engage engineering when needed
- You manage all client communication, conflict resolution, and compliance on client deliverables
- You lead implementation of new platform, coordinating with the client and internal stakeholders
- You support launch of new clients in collaboration with the implementation teams
- You provide ongoing training support to ensure adoption of our product(s); identify FAQ for help desk articles and/or videos to ensure scalability
Skills
- 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle
- Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
- Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment
- A positive attitude and team player who can elevate AM colleagues
- High level of initiative and ability to work autonomously
- Handle stressful situations and deadline pressures well
- Excellent problem solving capabilities and organizational skills
- Comfortable working in an evolving, fast-paced startup-like environment
- Background in banking or Fintech is a plus
Benefits
- Remote-first environment
- Unlimited paid time off
- 401(k) with employer match
Company Overview