Note: The job is a remote job and is open to candidates in USA. Strategus is hiring a Senior Account Manager to lead relationships with its highest-value clients and oversee client onboarding, campaign management, and execution. The role focuses on delivering strong campaign performance and customer experiences, retaining and growing accounts, and providing clients with analytical insights and strategic recommendations.
Responsibilities
- Serve as the primary point of contact for the company's most prestigious and high-value clients
- Proactively recommends innovative and creative solutions for internal and external customers
- Partner with the Sales Team to provide an exceptional Premier client onboarding experience
- Operate as the lead point of contact for clients and internal team members regarding campaign management and execution
- Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance
- Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to to support upsell/cross-sell activity
- Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score Results
- Troubleshoot and proactively communicate account opportunities and risks when they arise, and proactively recommend solutions
- Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance
- Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients
- Be a subject matter expert in various attribution suites, technical features of digital media campaigns
- In-depth analytical story telling for client reporting
- Strategic partner with Strategus Labs that identifies specific beta features to introduce to clients
Skills
- 7+ years' experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry
- Strong analytical skills and ability to creatively utilize data to tell a story and make strategic recommendations to a customer
- Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members
- Problem solving and critical thinking abilities to find creative solutions to complex issues
- Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives
- Expert-level communication skills (written and verbal)
- Ability to analyze issues, make decisions and overcome obstacles
- Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space
- Professional and expert presentation skills
- Experience with Salesforce, Google workspace and Google slides
- Demonstrated ability to go above and beyond to deliver a Best-In Class customer experience
- Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives
- Bachelor's Degree in Business or Marketing preferred
Benefits
- Remote (USA)
- Generous performance-based bonus program
- Full benefits package
Company Overview