Note: The job is a remote job and is open to candidates in USA. WebMD, through its Medscape business, provides healthcare-focused digital and medical communications solutions. The Sr. Account Manager will lead assigned accounts, build client relationships, coordinate cross-functional delivery, manage projects, support revenue goals, and ensure high-quality, timely launches.
Responsibilities
- Day-to-day partnership and collaboration with all departments from sale to execution and launch
- Build and maintain strong client relationships, including onsite presence as needed
- Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc
- Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
- Support overall client satisfaction by providing the highest caliber customer-service experience
- Demonstrated client management expertise, presentation skills, and Medscape product value articulation
- Exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
- Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
- Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executives
- Ability to analyze and improve internal processes and engage with company-wide initiatives
- Own development process and improvements for assigned Pharmas or Brands ○ Support ongoing Pharma or Brand training
- Client travel as required
- Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc
- Partner with Sales to help meet client and internal goals and improve overall business performance
- Focus on high-quality client deliverables and error-free launches
- Demonstrate overall process compliance and mastery
Skills
- Minimum of 5 years of experience with a combination of digital, agency and healthcare experience in an account management or project management background
- 4-year Bachelor's degree preferred or will consider related experience
- Experience in the Medical Communications or Medical Affairs industry (preferred)
Benefits
- This position is also eligible for a discretionary company bonus, based upon business results.
- Equity
- Health Insurance (medical, dental, and vision coverage), within the first 12 months of employment
- 401(k) Retirement Plan with employer matching, within the first 12 months of employment
- Life and Disability Insurance, within the first 12 months of employment
- Employee Assistance Program (EAP), within the first 12 months of employment
- Commuter and/or Transit Benefits (if applicable), within the first 12 months of employment
Company Overview