Note: The job is a remote job and is open to candidates in USA. Genesys helps organizations create better customer and employee experiences through AI-powered experience orchestration. The Senior Account Executive will drive enterprise growth by managing complex sales opportunities, developing strategic relationships with C-level leaders, and positioning cloud, AI, and digital engagement solutions for large organizations. The role also leads account strategy, pipeline development, cross-functional coordination, and revenue forecasting across long enterprise sales cycles.
Responsibilities
- Own the end-to-end sales strategy for Central Enterprise accounts, driving net new revenue, account expansion, and long-term customer value across complex, multimillion-dollar opportunities
- Develop deep knowledge of each customer's business environment, strategic priorities, and customer experience challenges to position Genesys solutions against measurable business needs
- Build and expand trusted relationships with C-level executives and other senior stakeholders, connecting Genesys Cloud, AI, automation, and customer experience capabilities to enterprise transformation priorities
- Drive pipeline growth through strategic prospecting, territory planning, partner engagement, targeted outreach, and market intelligence, with a strong focus on new logo development
- Lead complex 6 to 24 month sales cycles, coordinating internal specialists, partners, and customer stakeholders to maintain alignment, resolve deal-level challenges, and advance opportunities
- Design strategic account plans that identify opportunities to increase enterprise adoption, expand existing customer relationships, and create sustainable upsell and cross-sell growth
- Communicate compelling business and technology value propositions to prospects, customers, and partners, translating sophisticated solutions into tangible customer and operational outcomes
- Maintain a high-quality sales pipeline, accurately forecast quarterly revenue, and deliver against revenue goals with disciplined opportunity management and MEDDPICC practices
Skills
- * 8+ years of experience in direct, outside, quota-carrying enterprise software sales, including multimillion-dollar transactions and complex 6 to 24 month sales cycles within Fortune 500 or comparable enterprise accounts
- * Demonstrated success selling cloud, SaaS, and AI-based enterprise solutions, with relevant experience in areas such as CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, or CRM
- * Proven track record of developing strategic enterprise relationships, including trusted partnerships with C-level executives and other senior decision-makers
- * Strong background in building new pipeline through direct prospecting, territory development, partner channels, and strategic account planning
- * Demonstrated ability to acquire new logo customers while advocating for existing customers and identifying meaningful upsell and cross-sell opportunities
- * Proven experience translating complex technology capabilities into clear business value aligned with customer needs, strategic priorities, and transformation objectives
- * Demonstrated success leading cross-functional sales teams through complex enterprise opportunities and aligning diverse stakeholders around a common account strategy
- * Confirmed track record of revenue attainment, disciplined pipeline management, and accurate forecasting across complex enterprise sales cycles
- * Familiarity with the MEDDPICC sales methodology
- * Bachelor's degree or equivalent relevant professional experience
- * Ability to travel up to 50%
- * Deep knowledge of enterprise customer experience transformation and the cloud contact center market
- * Experience positioning AI-powered customer experience, conversational AI, automation, or workforce engagement solutions with senior enterprise leaders
- * Proven success developing long-term strategic account plans that expand platform adoption and customer value
- * Experience collaborating with channel partners and internal specialists to accelerate enterprise pipeline and revenue growth
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Commission or performance-based bonus opportunities
- Paid volunteer time
- August Free Fridays
- Well-being resources and regionally tailored programs for employees and their families
- Mentorship, learning programs, leadership development and education support
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