Note: The job is a remote job and is open to candidates in USA. Advantage Solutions is a North American sales and marketing agency providing outsourced sales, merchandising, category management, and marketing services. The Specialist Customer Service role processes and reconciles customer orders, supports administrative communication, and serves as a liaison among clients, customers, and internal teams. The position also helps achieve brand objectives and ensures customer and client satisfaction by recommending solutions and resolving problems.
Responsibilities
- Enters and processes accurate and timely orders by utilizing EDI and order requirements
- Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer
- Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system
- Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff
- Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand
- Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking
- Enters and processes accurate and timely orders by utilizing EDI and order requirements
- Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer
- Ensures accurate pricing and promotion information by communicating with Business Development Assistant
- Reconcile orders to ensure accuracy of information
- Indicates discrepancy by tagging with promotion/pricing/etc. dispute in system
- Provide Ad-hoc reporting as necessary
- Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff
- Ensures accurate and timely communication with clients and customers through on-going correspondence
- Provides backup to departmental co-workers
- Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand
- Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking
Skills
- High School Diploma or GED required
- 1-3 years of experience in Customer Service
- Good written communication and verbal communication skills
- Excellent customer service orientation
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Education Level: (Required): High School Diploma or GED or equivalent experience
- 1-3 years of experience in Customer Service
- Good written communication and verbal communication skills
- Excellent customer service orientation
- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
- Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds
Benefits
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
- Remote
Company Overview
Company H1B Sponsorship