Note: The job is a remote job and is open to candidates in USA. New Law Business Model (NLBM) provides technology-enabled education, tools, and systems to help lawyers build thriving relational firms. The Solutions Engineer independently troubleshoots, maintains, and improves the technology and systems powering Accelerator while educating members, investigating root causes, implementing and documenting solutions, and reducing recurring issues.
Responsibilities
- Own complex technical troubleshooting from discovery through resolution, including root-cause analysis, testing, implementation, documentation, and follow-through
- Meet members where they are technically, turning complex issues into clear, approachable guidance through Loom, email, phone, or whatever channel works best
- Help members understand not just what to do, but why it matters, so they feel confident handling similar situations in the future; coordinate with external partners and maintain full accountability through resolution
- Administer and support the Accelerator technology environment across GoHighLevel, HubSpot, Asana, and connected systems, including the relationships between HubSpot firms, orders, contracts, Asana implementation projects, and Accelerator member accounts
- Complete approved account builds, updates, pauses, reactivations, migrations, and technical closeout tasks while troubleshooting workflows, pipelines, calendars, forms, permissions, and settings
- Investigate deliverability, phone/SMS, domains, DNS, integrations, and data issues; maintain accurate records and provide bounded support for related legacy platforms as assigned
- Use AI thoughtfully and approved integration tools to investigate issues, interpret errors, and complete member requests
- Verify recommendations and changes against actual system settings, reliable documentation, and realistic test scenarios
- Investigate APIs, webhooks, authentication, logs, and field mappings; coordinate complex development needs, document results and limitations, and protect confidential member information
- Learn, document, and progressively take ownership of recurring technical processes
- Document technical knowledge so teammates can work confidently and apply repeatable solutions
- Identify patterns across recurring technical issues and recommend repeatable fixes, documentation, automation, or product improvements
Skills
- You have hands-on experience administering and troubleshooting GoHighLevel and HubSpot across multiple accounts, including workflows, order forms, contracts, client records, and support tickets
- You understand workflows, pipelines, snapshots, calendars, forms, permissions, account configuration, and the dependencies between shared systems and firm-specific customizations
- You are a patient, compassionate teacher who explains technical concepts in plain language and can guide clients through solutions over Loom or Zoom
- You understand APIs, webhooks, authentication, JSON, logs, data mapping, email, phone/SMS, DNS, and calendar integrations; you use AI responsibly, document as you go, share knowledge, and own follow-through
- Law-firm or professional-services operations, estate planning, Keap, Lawmatics, Make, Zapier, n8n, data migrations, reconciliation, or light JavaScript, TypeScript, or Python
Benefits
- 100% Remote Work at a Profitable, Growing Company
- Comprehensive Benefits Package (Health, Dental, Vision)
- 401K Retirement Program
- Flexible Paid Time Off
- Opportunities for Career Growth and Leadership Development
- The company provides required software and system access
- Reimburses reasonable and necessary business expenses including a monthly internet/technology allowance as required by law
Company Overview