Note: The job is a remote job and is open to candidates in USA. Maisa is an innovative AI start-up focused on making AI accountable through their agentic process automation platform. The Solutions Consultant will engage with clients to discover automation opportunities, design optimal solutions, and ensure clear specifications for implementation, all while maintaining strong client relationships.
Responsibilities
- Lead process discovery sessions with client stakeholders, uncovering automation opportunities and mapping end-to-end workflows
- Document AS-IS processes, identify inefficiencies, and assess automation potential
- Gather and structure business requirements, constraints, and dependencies
- Design TO-BE processes incorporating Digital Workers, defining where and how automation delivers value
- Define scope, KPIs, and success criteria for each use case in collaboration with the client and delivery team
- Create clear, actionable technical specifications including process flows, decision logic, integration points, and data mappings
- Validate that proposed solutions are technically feasible and aligned with business objectives
- Hand off specifications to AI Automation Engineers via formal design review, with no ambiguity and no assumptions left undocumented
- Remain available during the build phase to clarify design intent and resolve specification questions
- Review completed Digital Workers against the original design to confirm business objectives are met
- Participate in UAT alongside the engineer to validate the solution matches the designed experience
- Own the client relationship throughout the engagement, translating between business and technical audiences
- Scope and estimate work under time pressure, iterating as requirements evolve
- Validate scope, assumptions, and feasibility on handoffs from pre-sales
- Collaborate with Product and Engineering to relay field insights and influence the roadmap
- Build reusable solution patterns, templates, and documentation that raise the bar for the whole team
- Contribute to SOWs, change requests, and technical delivery documentation
Skills
- Demonstrable experience in consultancy across solutions architecture, BPM/process consulting, or technical delivery at a relevant top company
- Proven experience working with enterprise clients on process transformation or technology implementations
- Demonstrated ability to run discovery sessions and whiteboard solution approaches on the spot
- Strong process mapping skills, comfortable with AS-IS/TO-BE methodologies
- Ability to produce technical specifications that engineering teams can execute against without ambiguity
- Hands-on experience applying AI in practical business contexts, beyond prompting ChatGPT
- Strong communication skills, able to hold credibility with both technical and business stakeholders
- Experience scoping and estimating project work, including with imperfect information
- Professional fluency in Spanish and English
- Willingness to travel up to 25% of the time
- Bachelor's or Master's degree in IT, Business, or related field
Benefits
- Location: Remote from Miami
Company Overview