Note: The job is a remote job and is open to candidates in USA. Humanity Labs is an innovative company focused on AI workforce solutions. The Solutions Consultant role involves partnering with strategic directors to educate and guide clients through the implementation of AI capabilities, ensuring operational readiness and delivering tailored solutions.
Responsibilities
- Partner with Trust Pillar to engage prospects early in the evaluation process, establishing operational credibility
- Lead discovery conversations to understand prospect workflows, pain points, ecosystem, and AI workforce readiness
- Establish functional scoping and capability matrices, with proof-of-value scope that accelerates engagement progression
- Support solution narratives with accurate, compelling, and well-structured content
- Facilitate structured whiteboard sessions and working workshops with partner and prospect functional leads to map current-state and identify outcome opportunities
- Apply process analysis frameworks to diagnose workflow complexity, volume, and value impact across all functional areas
- Translate unstructured operational conversations into clear process maps, workflow specifications, and prioritized opportunity backlogs
- Challenge assumptions constructively and bring a point of view on delegation of work, sequencing, prioritization, and phasing
- Build and maintain multi-phase AI Workforce work delegation roadmap for assigned partner accounts, aligned to business objectives and operational capacity
- Identify and size expansion opportunities within existing accounts — new functional areas, additional workflows, and increased process depth
- Partner with Strategic Partner Directors to present roadmap updates and business cases to partner leadership, operations, and ecosystem stakeholders
- Use realized ROI and deployment data to build the case for next phase of capacity investments
- Serve as the connective tissue between across functions ensuring solution intent translates accurately through to delivery
- Feed insights and partner-observed gaps back to inform the AI workforce roadmap
- Contribute to internal knowledge management by capturing reusable solution patterns, workflow libraries, and discovery frameworks
Skills
- 6+ years of experience in solutions consulting, pre-sales engineering, management consulting, or business process advisory roles
- Demonstrated experience leading discovery sessions, workshops, or consulting engagements with senior operations stakeholders
- Track record of translating complex business processes into structured, delivered outcomes
- Experience collaborating with both existing partner and prospect engagement teams within the same role or across adjacent roles
- Able to lead a room of operational stakeholders through structured discovery and design sessions, keeping sessions focused and producing clear outputs
- Strong ability to decompose complex, exception-heavy workflows into structured, outcome-focused process maps
- Skilled at building and presenting solution narratives that connect AI workforce capabilities to measurable business outcomes
- Comfortable engaging with AI native concepts, workflow tooling, and integration considerations
- Experience with AI-powered autonomous solutions and platforms
- Background in business consulting or professional services with external-facing engagement experience
- Experience building or iterating on business process roadmaps within financial services
Company Overview
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