Note: The job is a remote job and is open to candidates in USA. Qualifacts is a company focused on providing healthcare software solutions, and they are seeking a Solution Consultant for Customer Expansion. This role involves working closely with Account Managers to present product capabilities, conduct needs analysis, and support customer demonstrations throughout the customer life cycle.
Responsibilities
- Provide software or solution demonstrations to existing customers (on-site and off-site)
- Setup, configure, and maintain demonstration database(s)
- Conduct appropriate research and analysis on customer needs and state requirements to appropriately tailor product conversations and demonstrations
- Consult with staff at all levels of the organization (C level, Director level and End User) to drive needs analysis and answer product-related questions, technical questions and process questions
- Support the sales process through other marketing efforts (i.e., trade shows) as needed
- Develop and regularly update demonstration materials (internal, external, and client-specific)
- Participate in customer user groups and product advisory boards as a technical expert and Product SME
- Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs
- Map customer requirements to new features or upgrades to help identify gaps and new capabilities that will need to be addressed in the demonstration and implementation stages
Skills
- Bachelor's Degree, preferably in a technical or behavioral health field. Equivalent additional years' work experience may be considered in lieu of degree
- In lieu of systems consulting experience, 3+ years' combined experience in the following areas may be considered: highly technical healthcare software sales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.)
- Behavioral healthcare industry experience (mental health, addictions, intellectual/developmental disabilities, social services)
- Hands on experience with EHR or EMR systems
- Excellent customer service and communication skills
- Dynamic and professional presentation skills
- Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues
- Proficiency with creating presentation curriculum and corresponding materials
- Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout
- Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers
- Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same
- Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision
- Good organizational skills and detail orientation
- Flexibility in thinking, planning, and execution of sales presentations
- Proficiency in Office 365 or comparable productivity software, as well as Microsoft Project or equivalent project management tools
- Ability to travel as needed including overnight
- Experience with Salesforce or other CRM systems
Company Overview
Company H1B Sponsorship