Note: The job is a remote job and is open to candidates in USA. Pearce Services is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. The Solar Services Project Manager is responsible for improving operations and maintenance services for Pearce Renewables, collaborating with various stakeholders to optimize solar service offerings and ensure competitive and technically compatible proposals.
Responsibilities
- Oversees the development of proposals, bids, quotations, or other documents describing organizational products and services in response to requests from customers
- Works directly with electrical contractors to receive, review, and approve bids
- Identifies and onboard new electrical contractors to strengthen Pearce’s offerings
- Drives improvement in the subcontractor onboarding process reducing delays and improving coverage
- Coordinates internal resources and third parties/vendors for the flawless execution of multiple projects and maximizes business opportunities
- Develops and establishes a repository of templates, standard language, product collateral, exhibits, and other data resources to create high-quality and accurate responses
- Partners with Procurement leaders to meet with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns
- Manages changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Manages the relationship with the customer and relevant stakeholders
- Establishes and maintains relationships with third parties/vendors
- Creates and maintains comprehensive project documentation
- Assists in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Obtaining customer acceptance of project deliverables
- Identifies and develops new opportunities with customers
- Prepares status reports by gathering, analyzing, and summarizing relevant information
- Submits project deliverables and ensures that they adhere to quality standards
- Coordinates with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
- Understand the contracts for the assigned accounts in detail
- Using key performance indicators continuously monitor and evaluate site production/availability and Pearce performance. Performance targets include response time, time to repair, and on-time preventive maintenance performance
- Initiate and take effective corrective actions when site performance/availability guarantees, or contract compliance are trending in a negative direction
- Manage communication between Pearce and the customer to include incident notifications, incident investigations, scheduling and conducting status calls/meetings
- Manage the customer relationship and performance to minimize and prevent technical and commercial disagreements, but if disagreements arise, lead, and manage the resolution
- Spot check work order record keeping quality and provide appropriate feedback to an individual entering work order information
- Provide coaching and oversight to team members with assigned contact obligations
- Monitor accounts receivables for assigned customer accounts and take appropriate action for overdue receivables
- Understand profit/lost reports for assigned customers and work with the Field Operations Managers to manage cost of goods sold and ensure all billable work is identified, approved by the customer
- When required by contract and invoiced to the customer
- Review and provide input to the Annual Operating Plan for assigned accounts (the annual revenue and cost of goods sold budget)
- Provide leads to the Sales organization and support the sales effort to include draft contract review, pricing for proposals and review/draft contract statements of work
- Periodically visit assigned accounts power generation site to observe the condition of the site and quality of work performed by Pearce
- Other duties may be assigned or required
Skills
- 5+ years of related project management experience with an electrical contractor, commercial/industrial experience
- 3 to 5 years of relevant work experience with proven leadership skills
- Deep understanding of product requirements management and general product knowledge as well as market knowledge and awareness of pricing strategies and unique selling propositions
- Knowledgeable in all areas of electrical installation including a working knowledge of contract documents, project estimates, construction, and maintenance specifications
- Excellent communication and networking skills
- Analytic, accurate, and focused style of work
- Proficiency with Microsoft Office Suite (esp. Excel) is required
- A successful track record with demonstrated capability to lead and drive process improvements
- Proficiency in the English language, both written and verbal, is required
- Self-motivated person who can operate independently and can play well in a high-growth environment
- Customer Service experience -- a previous customer-facing role is preferred
Benefits
- Performance and referral bonuses
- Production incentives
- Tool/equipment and fuel stipends
- Company vehicle
- Per diem or other applicable compensation
- Comprehensive benefits package including health and life insurance
- 401k with employer match
- Paid time off
- Tuition reimbursement
- Professional development courses
- Comprehensive health benefits including medical, dental and vision insurance
- Flexible spending accounts
- HSA option
- Paid vacation and paid holidays
- Company-matching 401(k) Retirement
- Life Insurance
- Tuition reimbursement
- Professional development training
- Company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment
Company Overview