Note: The job is a remote job and is open to candidates in USA. PointClickCare is a health tech company focused on helping providers deliver exceptional care through healthcare technology and data-driven solutions. The Software Implementation Consultant, Financial serves as the principal customer liaison, leading business discovery, solution configuration, implementation planning, and change management to optimize outcomes in long-term and post-acute care settings.
Responsibilities
- Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
- Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
- Translate technical requirements and execute system configuration setup (more complex than entry)
- Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
- Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
- Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings and presentations
Skills
- - Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
- - Excellent communication, organizational and collaboration skills
- - Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
- - Multi-resource project team experience balancing milestones and objectives efficiently and on time
- - Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
- - The ability to quickly learn new concepts and technologies and convert them into customer solution value
- - Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- - Ability to thrive in a high paced, complex team environment
- - Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- - Post-secondary education in accounting or technology preferred
- - Healthcare industry experience preferred
Benefits
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
Company Overview
Company H1B Sponsorship