Note: The job is a remote job and is open to candidates in USA. One Inc is a payment technology leader in the insurtech space providing inbound and outbound payment solutions. The Software Implementation Consultant configures and delivers SaaS digital payment solutions, gathers and documents customer requirements, communicates API information, coordinates with project managers and technical teams, and performs high-level testing to ensure successful implementations.
Responsibilities
- Configure payment platform features
- Communicate API contract information to customers and assist them with understanding our API structure
- Produce the following artifacts as needed
- Use Cases
- Process Flows
- Integration Diagrams
- Extract requirements from customers by coordinating and running face-to-face and web-conferencing interviews
- Document requirements, nuances, and solution to be implemented
- Provide subject matter expertise to internal and external stakeholders
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Successfully engage in multiple initiatives simultaneously
- Work independently with stakeholders to define concepts, review specifications, solicit feedback, and obtain approval for specifications
- Work in tandem with the project manager to coordinate deliverables and communicate updates
- Work with developers and QA to understand and coordinate technical requirements and design
- Complete high-level testing to ensure solution is functioning per requirements
- Willingness to travel up to 25% of the time to customer and other locations in the United States
Skills
- * Customer-facing experience is required
- * Self-starter with a proactive approach to problem-solving
- * The ability to identify and map the solution to meet our customers' business requirements
- * Excellent verbal and written, communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts
- * Abstract thinking, critical thinking, & problem-solving capabilities
- * Ability to influence, compromise, and negotiate to solve true customer needs
- * Detail oriented
- * Excellent project prioritizing skills
- * Self-learning, motivated, focused
- * The ability to quickly learn new concepts and products
- * Bachelor's Degree in Business, Computer Science, MIS or equivalent experience is required
- * 4+ years of recent experience in a SaaS environment is required
- * Experience gathering, creating and managing requirements is required
- * Experience building UI mockups & wire framing mockups is required
- * Experience working on third party integrations, REST APIs
- * Experience working with complex projects with multiple tasks and subtasks
- Willingness to travel up to 25% of the time to customer and other locations in the United States
- * Insurance industry experience is highly desired, including policy management and digital payment
- * AGILE Development & SCRUM methodology experience is preferred
Benefits
- US Remote work arrangement
Company Overview
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