Note: The job is a remote job and is open to candidates in USA. Upstart is hiring a Software Engineer on its Site Reliability Engineering team to improve the reliability, resiliency, and observability of its production environment. The role builds shared platforms, tooling, automation, and operational capabilities, and supports incident response and reliability improvements across engineering.
Responsibilities
- Build and improve the tooling, services, and automation that help engineers understand and improve the reliability of production systems
- Develop shared observability capabilities that make metrics, logs, traces, service health, and customer impact easier to understand and act on
- Improve incident response and operational readiness through better tooling, automation, standards, and actionable production signals
- Build resiliency capabilities that help teams identify failure modes, reduce operational risk, and recover effectively from infrastructure or application failures
- Identify recurring operational toil and reliability problems and replace manual processes with durable software and automation
- Use AI as an integrated part of software development and operational problem solving, while identifying opportunities for AI enabled capabilities that improve incident investigation, observability, reliability, and engineering efficiency
Skills
- 3+ years of professional experience in software engineering, site reliability engineering, or a related engineering discipline
- Strong software development skills in one or more general purpose programming languages such as Python, Go, JavaScript, or TypeScript
- Experience designing, building, testing, and operating production software, internal tooling, or infrastructure
- Experience with cloud infrastructure, distributed systems, observability, monitoring, or production operations
- Experience participating in on call or incident response for production systems
- Demonstrated ability to independently deliver well scoped engineering projects, navigate technical ambiguity, and collaborate effectively across engineering teams
- Demonstrated experience using AI assisted development tools across multiple stages of the software engineering lifecycle, with an interest in continually evolving how you use these tools as their capabilities advance
- Experience with Kubernetes, AWS, infrastructure as code, and cloud native production environments
- Experience building internal reliability, observability, incident management, or operational automation tools
- Experience with observability platforms such as Datadog, Sumo Logic, CloudWatch, or similar technologies
- Experience with reliability practices such as service level objectives, capacity planning, resiliency testing, disaster recovery, or operational readiness
- Experience operating distributed applications with complex dependencies and high availability requirements
- Experience building AI enabled operational workflows, tools, or automation that extend beyond individual code generation
Benefits
- Target bonuses and equity compensation.
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
- For full-time employees: a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
- Comprehensive health coverage, including medical, dental, vision, and wellness resources for US employees.
- Health Savings Account contributions from Upstart for eligible plans (US only).
- Life insurance and disability coverage.
- Paid time off, sick leave, and company holidays, in line with local requirements.
- Paid family and parental leave to support caregiving and major life moments (duration varies by country).
- Family-centered benefits to support fertility, parenthood, and caregiving needs.
- Employee Assistance Program (EAP) offering mental health support and life-centered resources.
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US only).
- Annual wellness allowance to support physical and emotional well-being and personal development.
- Annual productivity allowance for relevant tools and resources.
- Team events, all-company updates, and employee resource groups (ERGs).
- Catered lunches and fully stocked micro-kitchens when working from offices in the Bay Area, Austin, Columbus, and New York City.
- Remote role; the majority of work can be accomplished remotely, with most teams meeting once or twice per quarter for 2–4 consecutive days at a time.
Company Overview
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