Note: The job is a remote job and is open to candidates in USA. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As a Software Engineer: Internal Applications, Enterprise, you will build internal products that enhance technology support and administration by reducing manual intervention and improving automation.
Responsibilities
- Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread
- Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation
- Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop
- Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough
- Improve ITSM experiences across intake, routing, execution, handoff, and auditability
- Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems
- Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks
- Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage
- Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs
- Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations
- Strengthen monitoring, observability, and incident readiness for the systems behind these experiences
- Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through
Skills
- Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development
- Experience designing interfaces for complex operational products, internal tools, or case-management systems
- A track record of turning ambiguous operational problems into clear, usable products or systems
- Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability
- Experience building internal platforms, support tooling, automation systems, or operational products
- Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden
- Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier
- Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams
- Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences
- A self-starter with strong analytical and problem-solving skills
- Experience with enterprise SaaS administration, identity systems, or privileged operational tooling
- Experience building AI-assisted or agentic support systems
- Experience with ticketing systems, request routing, approval flows, or operational case management
- Experience designing reusable toolsets or platforms consumed by both humans and agents
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST
Benefits
- This role is either fully remote or based in San Francisco, CA. We offer relocation assistance to new employees.
- Work_model: HYBRID
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