Note: The job is a remote job and is open to candidates in USA. Netflix is an entertainment technology company whose Customer Service Platform team supports customer and agent experiences across Streaming, Games, and Netflix House. The Software Engineer will build, test, deploy, and support scalable full-stack Help Center features serving tens of millions of visitors, while collaborating with engineering teams, product stakeholders, and vendors and contributing to GenAI-enabled customer service solutions.
Responsibilities
- The Customer Service Platform team empowers Netflix Customer Service to help out customers 24x7
- On a grand schema, the CSP team responsibilities include not only the Help Center experience, but connecting customers with agents too, building an agent-facing member management system (CRM), and maintaining other metadata management & operations tools
- We focus on operational efficiency, on both agent and customer experience, and enabling rapid iterations in how Netflix does Customer Service, especially with Generative AI (GenAI) adoptions
- The role includes participation in an on-call rotation supporting production services
- As a member in the Help Center sub team, You will be responsible for ideating, building, testing, and deploying robust features that meet both technical and business objectives
- While being independent, it may require close collaboration with many Netflix engineering sister teams, product stakeholders and external vendors, to deliver the comprehensive end-to-end solutions
Skills
- Solid experience with TypeScript or JavaScript
- Solid experience with modern UI framework such as React
- Experience with AB test experiments and events instrumentations
- Experience with API technologies such as GraphQL, gRPC, and RES
- Experience with cloud computing platforms like Amazon Web Services
- Solid knowledge of data structures, DB schema design and modern design patterns
- Experience serving high volume consumer facing traffic
- Experience building WebView based web applications
- Experience with Generative AI / ML at application level
- Experience in customer support / account management domain
- Experience with distributed systems / cloud deployment / AWS multi region
- An advocate for reliability and operational excellence
- A good grasp of UX fundamentals
Benefits
- Health Plans
- Mental Health support
- A 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
- Full-time salaried employees are immediately entitled to flexible time off.
- Remote work arrangement
Company Overview
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