Note: The job is a remote job and is open to candidates in USA. Netflix is a global entertainment company focused on pushing the boundaries of storytelling through creativity and technology. The Customer Service Platform team is seeking a seasoned full stack engineer to build, test, deploy, and support next-generation consumer-facing Help Center experiences at scale, collaborating with engineering teams, product stakeholders, and vendors while contributing to GenAI-enabled customer service solutions.
Responsibilities
- The Customer Service Platform team responsibilities include not only the Help Center experience, but connecting customers with agents too, building an agent-facing member management system (CRM), and maintaining other metadata management & operations tools
- The role includes participation in an on-call rotation supporting production services
- As a member in the Help Center sub team, You will be responsible for ideating, building, testing, and deploying robust features that meet both technical and business objectives
- While being independent, it may require close collaboration with many Netflix engineering sister teams, product stakeholders and external vendors, to deliver the comprehensive end-to-end solutions
Skills
- Solid experience with TypeScript or JavaScript
- Solid experience with modern UI framework such as React
- Experience with AB test experiments and events instrumentations
- Experience with API technologies such as GraphQL, gRPC, and RES
- Experience with cloud computing platforms like Amazon Web Services
- Solid knowledge of data structures, DB schema design and modern design patterns
- Experience serving high volume consumer facing traffic
- Experience building WebView based web applications
- Experience with Generative AI / ML at application level
- Experience in customer support / account management domain
- Experience with distributed systems / cloud deployment / AWS multi region
- An advocate for reliability and operational excellence
- A good grasp of UX fundamentals
Benefits
- Health Plans
- Mental Health support
- A 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
- Full-time salaried employees are immediately entitled to flexible time off.
Company Overview
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