Note: The job is a remote job and is open to candidates in USA. Dario is on a mission to make better health easy and help people around the globe improve their health. The Software Engineer will provide expert-level technical support across multiple products, troubleshoot web and mobile applications and distributed systems, and coordinate incident response. The role partners with Client Success, Engineering, Product, DevOps, and international support teams to resolve complex issues and improve product reliability.
Responsibilities
- Serve as the primary technical point of contact for Client Success team and end clients
- Act as a technical expert both within and outside your immediate team and be an effective communicator, cross-team problem solver - driving consensus, and developing solutions
- Debug and troubleshoot high-performance and secure RESTful web services
- Troubleshoot and resolve issues in web and mobile applications
- Lead triage activities, create incident reports, and coordinate incident response across multiple teams
- Work with Product and technical stakeholders to resolve complex issues and provide technical insights to improve product reliability
- Coordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience
- Work closely, partner, and collaborate with Engineering, Product, and DevOps teams to provide exceptional solutions that adhere to standards across teams
- Contribute to design reviews, code reviews and hands-on troubleshooting in your respective domain
Skills
- 7+ years of experience in technical support, software development, or related technical roles
- 4+ years of hands-on experience with JavaScript technologies (e.g. Javascript, Typescript, Node) and frontend framework (e.g. React)
- Experience with database troubleshooting and performance (e.g. SQL, MongoDB)
- Strong understanding of microservices, event-driven architectures, serverless container technologies (Lambda, Docker) and container orchestration platforms such as Kubernetes, OpenShift, or equivalent
- Experience working with large, scalable distributed systems
- Ability to debug, troubleshoot and resolve complex technical issues
- Should have very strong analytical and debugging skills
- Excellent communication skills with an ability to communicate effectively with both technical and non-technical audiences, and coordinate across teams and time zones
- Experience working directly with clients and Client Success teams
- Must work in EST (Eastern Standard Time) timezone
- AWS Certified Developer/Solution Architect - Big Advantage
- Knowledge of mobile apps will be an added advantage
Company Overview