Note: The job is a remote job and is open to candidates in USA. NationsBenefits is seeking a Manager, Site Reliability Engineering (SRE) to lead its US-based SRE team and drive operational excellence across production platforms. The role combines people management with hands-on technical leadership, including incident response, reliability initiatives, automation, observability, team development, and collaboration with global SRE leadership.
Responsibilities
- Lead, mentor, and develop a US-based team of Site Reliability Engineers
- Conduct 1:1s, performance reviews, and career development discussions
- Support hiring, onboarding, retention, and team growth
- Promote a culture of ownership, blameless postmortems, and continuous improvement
- Lead production operations, incident triage, escalation, and resolution
- Serve as an escalation point and incident commander for major production incidents
- Drive root cause analysis and problem-management processes
- Participate in PagerDuty/on-call escalation for critical production issues
- Monitor and report SLAs, SLOs, availability, MTTR, and incident trends
- Improve system reliability, resilience, and observability using Datadog or similar tools
- Drive automation, self-healing capabilities, and runbook maturity
- Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC
- Contribute hands-on to technical reviews, tooling, scripting, and automation
- Partner closely with SRE leadership in India to support follow-the-sun operations
- Represent the US SRE team in cross-functional planning and operational reviews
- Communicate effectively with technical and non-technical stakeholders
- Maintain documentation for incidents, postmortems, runbooks, and operational procedures
- Support adherence to regulated-environment standards including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST
Skills
- 5–8+ years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering
- 1–2+ years of experience leading, mentoring, or managing engineers
- Experience operating in a player-coach leadership model
- Strong hands-on experience with production incident management and escalation
- Experience with Datadog or similar observability platforms
- Production experience with Kubernetes and Docker
- Strong scripting/programming skills using Python, Bash, PowerShell, Java, or C#
- Experience with Helm, CI/CD pipelines, and deployment automation
- Working knowledge of ITIL processes and Agile methodologies
- Experience with SQL, MySQL, or NoSQL databases
- Strong communication and stakeholder-management skills
- Willingness to participate in PagerDuty/on-call escalation and a global follow-the-sun operating model
- Must be based in the United States
- Experience with AWS, Azure, or GCP
- Experience building or scaling SRE teams and on-call programs
- Experience defining and managing SLIs, SLOs, SLAs, and error budgets
- Prior experience in healthcare, fintech, or another regulated industry
- Knowledge of security and compliance frameworks used in regulated environments
Benefits
- Unlimited PTO.
- Fully remote work environment for US-based employees.
- Opportunity to lead and grow a high-impact SRE team.
- Exposure to modern cloud-native technologies and large-scale reliability challenges.
- Collaborative environment focused on innovation, learning, and continuous improvement.
- Meaningful work supporting healthcare technology at scale.
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