Note: The job is a remote job and is open to candidates in USA. Omnicell Specialty Pharmacy Services is a healthcare technology company transforming pharmacy care through innovative, outcomes-centric solutions. They are seeking a Senior Site Reliability Engineer, Team Lead to establish and operate their Site Reliability Engineering function, balancing hands-on engineering with practice design, coaching, and cross-functional leadership. The role involves defining reliability standards, leading incident command, overseeing observability platforms, and integrating AI-driven operations in a regulated environment.
Responsibilities
- Define and publish SLIs, SLOs, and error budgets for the top 5–10 Tier‑1 customer‑facing services in partnership with Product and Engineering
- Design Omnicell’s incident command structure, including severity definitions, declaration criteria, war‑room protocols, stakeholder communications, and post‑incident review standards
- Establish and operationalize a sustainable on‑call model, including fair rotations, paging discipline, escalation paths, and coordination with managed service partners (IBM, HCL)
- Partner with the VP to migrate the interim incident response RACI — currently held by matrixed individuals across IT, Engineering, Support, and Enterprise Security — into a durable SRE-owned model
- Select and stand up the primary observability platform, preferring extension of existing Omnicell contracts (DataDog, IBM/Instana, Prometheus/Grafana, OpenTelemetry, or other tooling already in use) over net-new procurement. Define the instrumentation standards all new services must meet
- Develop and track operational KPIs (e.g., MTTR, SLO attainment, change‑failure rate, incident recurrence, cost per workload) and present reliability insights and roadmaps in executive Cloud Ops reviews
- Instrument Tier‑1 services directly—building dashboards, alerts, and runbooks yourself
- Participate in on‑call rotations and command Sev‑1 and Sev‑2 incidents, leading blameless postmortems and driving corrective actions to completion
- Contribute production code and infrastructure‑as‑code (Terraform preferred) to the platform. Oversee the design and evolution of the CI/CD pipelines - current stack is Codefresh, Teamcity, Github Actions, and Octopus Deploy, and we are consolidating over time
- Administer and scale our Kubernetes platform, including secure and compliant cluster configurations. Working knowledge of Docker, Helm, and Service Mesh (Istio or Linkerd) expected
- Plan and execute chaos and failover exercises to validate real‑world resilience
- Architect Omnicell’s AIOps strategy, evaluating ML‑based anomaly detection, alert correlation, automated root‑cause analysis, and LLM‑assisted runbooks
- Make disciplined build‑versus‑buy decisions and integrate AI tooling only where it delivers measurable reliability gains
- Ensure AI‑assisted operations meet auditability, explainability, and compliance requirements (HIPAA, SOC 2)
- Serve as formal coach to an Engineer III SRE, pairing on incidents, reviewing designs proposals, and supporting growth toward senior levels
- Design the next 2–4 SRE hires, including role definitions, interview loops, and hiring decisions
- Represent SRE in architecture reviews, launch readiness assessments, and cross‑functional reliability discussions
Skills
- Bachelor's degree in Computer Science, Engineering, or a related technical field OR equivalent experience
- 7+ years of experience in software or platform engineering, with at least 4 of those in an SRE, DevOps, or platform reliability role
- At least 2 years of formal technical leadership, tech-lead, or staff-level experience with mentorship responsibilities
- Proven experience leading SRE, DevOps, or platform engineering teams in a cloud-native production environment — with demonstrated experience building a practice from zero or near-zero: you have set SLOs, defined incident command, and introduced error budget thinking to an organization that did not have it
- Deep hands-on expertise with at least one major public cloud (AWS, Azure, or GCP), including networking, IAM, and managed services
- Strong background in CI/CD pipeline design and management (familiarity with CodeFresh, GitHub Actions, Jenkins, TeamCity, or equivalent)
- Experience implementing Infrastructure as Code using Terraform (preferred), Chef, Puppet, or similar tools
- Proficiency in Python or another object-oriented programming language for automation, tooling, and production services
- Experience administering and scaling Kubernetes clusters, including secure and compliant platform configurations. Working knowledge of Docker, Helm, and Service Mesh technologies (Istio, Linkerd)
- Hands-on experience designing modern observability platforms using tools such as DataDog, Prometheus, Grafana, OpenTelemetry, Elasticsearch/Kibana, or equivalent — with an opinion about what a good telemetry stack looks like
- Familiarity with integrating AI/ML-based anomaly detection, alerting, or LLM-assisted triage pipelines — or strong conviction about where AIOps should and should not be applied in a regulated environment
- Real incident command experience for customer-impacting Sev-1 events, with blameless postmortem practice and documented follow-up discipline
- Ability to coach and mentor, with direct evidence of growing junior and mid-level engineers
- Comfort operating in a regulated environment where reliability and compliance (HIPAA, SOC 2) are inseparable
Benefits
- Remote work option within mainland USA
- Formal coaching and mentorship responsibilities
- Opportunity to build and lead a new Site Reliability Engineering practice
- Involvement in AI-driven operations and AIOps strategy
- Collaboration with senior leadership and cross-functional teams
- Learning and well-being programs that support personal and professional growth
- Employee Impact Groups fostering inclusion and belonging
- Support and reasonable adjustments for individuals with disabilities during hiring process
Company Overview