Note: The job is a remote job and is open to candidates in USA. Bayside Solutions is seeking a Site Reliability Engineer to provide production and application support for service reliability in a W2 contract role. The position monitors production health, manages incidents against SLAs, troubleshoots cloud and datacenter application environments, and supports deployments, rollbacks, and deployment-script debugging.
Responsibilities
- Production support / application support / NOC / service reliability / incident management. Screen out: security analysts whose Splunk work is log-based threat detection
- Watch service health across production; catch, triage, and drive issues to resolution
- Run production support against SLAs and work the incident lifecycle directly with the incident management (IM) team
- Monitor and investigate using Splunk (and Datadog, where in play)
- Support the application stack in cloud and datacenter environments
- Non-prod and prod deployments using our in-house CD tool; monitor deployments and roll back / debug when they fail
- Keep Git repos current; debug deployment scripts
Skills
- • Hands-on production support/application support in an SLA-bound environment. Must be able to describe what they personally did during a real incident
- • Incident management experience: triage, severity assessment, escalation, bridge participation, driving to resolution, RCA follow-up. Direct interaction with an IM team
- • Splunk is required. They will be asked what commands/searches they run
- • SOC/production monitoring
- • Troubleshooting depth demonstrable at the command line: log tracing, connection failures, latency, service crashes. Conceptual answers fail here
- • Linux/Unix fluency
- • Containerized workloads: Docker + Kubernetes (managing, not just using)
- • Cloud: AWS primary; Azure/AKS acceptable and precedented. Datadog - Naveen called it out as a plus point. New to this team's stack vs. prior reqs in Lighthouse is likely a growing surface
- • Payments/banking production environment (card networks, Visa/Mastercard, wallets, issuer/acquirer processing)
- • Java application troubleshooting
- • CI/CD tooling - Jenkins, specifically, can debug the scripts behind a deployment, not just trigger one
- • Python and/or shell scripting for automation and runbook work
- • Load balancers, SSL/TLS and certificate management, DNS, and general network troubleshooting
- • Config management (Ansible/Chef/Puppet), autoscaling design in Kubernetes
- • Terraform / infrastructure-as-code exposure
- • ServiceNow / Jira or equivalent ITSM incident tooling; ITIL familiarity
Benefits
- W2 Contract
- Remote Role
Company Overview