Note: The job is a remote job and is open to candidates in USA. White Label Storage is a third-party self-storage management company specializing in operational, revenue management, marketing, and customer experience support for self-storage portfolios. The Site Manager serves as the operational lead for an assigned portfolio, overseeing facility operations, KPIs, compliance, customer concerns, vendor coordination, and cross-functional execution in a remote environment.
Responsibilities
- Serve as the operational lead for an assigned portfolio of self-storage facilities while maintaining visibility into overall portfolio performance, operational health, customer experience, and day-to-day execution
- Monitor and help improve key KPIs, including occupancy, revenue trends, delinquency, operational consistency, and customer sentiment, while proactively identifying risks, gaps, and improvement opportunities
- Support owner relationships through operational communication, follow-up, and partnership alongside Operations Leadership where applicable
- Oversee daily operational activity across assigned facilities, including leasing activity, delinquency management, auction compliance, vendor coordination, maintenance follow-up, and facility readiness
- Coordinate and oversee Boots on Ground (BOG) execution while ensuring facilities maintain strong curb appeal, cleanliness, safety, and operational standards
- Review escalated tenant concerns and operational issues while driving timely resolution and follow-through
- Maintain accurate operational documentation and visibility across systems, including HubSpot, StoreEdge/SiteLink, AI Lien, Storage Reach, and other operational platforms
- Ensure compliance with delinquency, auction, and operational processes while supporting operational audits and walkthroughs across the portfolio
- Work closely with Revenue Management, Marketing, Transitions, Support teams, and Operations Leadership to maintain operational consistency and support overall portfolio performance
Skills
- 3+ years of experience in self-storage operations, property management, customer operations, or a service-based environment
- Strong understanding of day-to-day facility operations, customer service, delinquency management, and operational execution
- Experience managing multiple priorities, facilities, vendors, or operational workflows simultaneously
- Strong organizational skills with attention to detail and accountability
- Ability to identify operational gaps and drive follow-through independently
- Strong communication and problem-solving skills
- Comfortable working independently in a remote environment while collaborating across multiple teams
- Experience with StoreEdge and/or SiteLink strongly preferred
- Experience using HubSpot or similar operational platforms is a plus
Benefits
- Health Insurance
- 401(k) Matching
- 3 Weeks PTO & Sick Time
- Remote (U.S. Based)
Company Overview