Note: The job is a remote job and is open to candidates in USA. CPM is seeking a SharePoint Administrator to support employees and maintain secure, organized, and accessible business application content. The role provides first-line support for SharePoint, SAP Business One, and other applications while assisting with SharePoint administration, user access, content management, documentation, training, and issue resolution.
Responsibilities
- Provide first-line support for SharePoint, SAP Business One, and other business applications, resolving routine user issues and escalating complex matters as required
- Administer and maintain SharePoint sites, pages, document libraries, lists, metadata, navigation, permissions, and user access in accordance with established standards and governance
- Support system users by processing access requests, investigating issues, performing application testing, maintaining documentation, and communicating system changes and releases
- Assist with SharePoint content management activities, including document migrations, site improvements, content reviews, and support for forms, workflows, and Power Platform solutions
- Deliver user guidance, training, and knowledge resources to promote effective use of business systems and applications
- Manage incidents and service requests through the service desk system, ensuring timely resolution, accurate record keeping, and regular communication with users
- Maintain troubleshooting records, support documentation, and knowledge articles to support efficient service delivery and knowledge sharing
- Ensure compliance with organisational security, privacy, access control, and change management procedures
- Collaborate with application specialists, administrators, vendors, site owners, and business stakeholders to support business operations and resolve issues effectively
- Monitor recurring issues and recommend improvements to systems, processes, support procedures, and the overall user experience
- Work to agreed service levels, proactively identifying risks and escalating issues where necessary to maintain service performance
Skills
- Relevant IT qualification, apprenticeship, or equivalent practical experience, with experience in IT support, application support, SharePoint administration, or a similar technology support role
- Working knowledge of Microsoft 365 and SharePoint, including sites, document libraries, lists, permissions, and collaboration tools
- Strong troubleshooting and problem-solving skills, with the ability to gather information, follow procedures, determine when escalation is required, and support issue resolution
- Excellent written and verbal communication skills, with a customer-focused approach and the ability to explain technical concepts to non-technical users
- Strong organisational skills, attention to detail, and the ability to prioritise and manage multiple support requests effectively
- Experience using service desk or ticketing systems and maintaining accurate support documentation, user guides, or knowledge articles
- Awareness of SharePoint Online administration, Microsoft Teams, Power Automate, Power Apps, or other Microsoft business applications
- Understanding of business application and ERP processes; familiarity with SAP Business One is advantageous but not essential
- Basic knowledge of PowerShell, SQL, reporting tools, or similar technologies used to support troubleshooting and system administration is desirable
- Demonstrated willingness to learn new technologies, systems, and business applications, with a commitment to continuous professional development
Benefits
- Paid holidays and vacations
- 401(k)
- Medical and dental insurance
- Tuition assistance
Company Overview
Company H1B Sponsorship