Note: The job is a remote job and is open to candidates in USA. RND Automation is seeking a Service Sales Account Manager to grow its service business through customer relationship management, service opportunity development, and recurring and project-based revenue growth. The role manages assigned accounts, develops service proposals, coordinates with technical and operational teams, and supports installed-base lifecycle and automation service solutions.
Responsibilities
- Develop and maintain strong relationships with key contacts across assigned customer accounts
- Serve as a trusted commercial partner for customers regarding ongoing service and support needs
- Conduct regular customer reviews to understand equipment performance, upcoming needs, operational challenges, and future projects
- Maintain a strong understanding of the customer's installed equipment base, business priorities, and service history
- Coordinate internally to ensure customer commitments and service expectations are effectively communicated and supported
- Own and achieve assigned service revenue, bookings, and margin targets
- Proactively identify and develop opportunities for: + Preventive and scheduled maintenance + Service agreements and recurring support programs + Emergency and break/fix service + Equipment upgrades and retrofits + Controls and automation upgrades + Spare and replacement parts + Obsolescence and lifecycle management + Technical support + Training and other aftermarket services
- Develop proposals, quotations, and commercial solutions in partnership with technical and service teams
- Follow up on open quotations and actively manage opportunities through close
- Expand service penetration within existing accounts and identify opportunities to increase recurring revenue
- Develop a strong understanding of the installed base within assigned accounts
- Proactively identify aging, obsolete, or high-risk equipment that may create future service or production challenges for customers
- Work with technical resources to develop modernization, retrofit, and lifecycle-management recommendations
- Help customers develop longer-term service and equipment-support strategies rather than relying solely on reactive service
- Partner closely with Service leadership and technical teams to ensure proposed solutions can be successfully delivered
- Coordinate with equipment and automation sales teams to ensure effective transition from project completion into ongoing service support
- Work cross-functionally with Engineering, Project Management, Operations, Purchasing, and other teams as required to develop customer solutions
- Provide customer and market feedback to help improve service offerings and commercial strategy
- Maintain an accurate service sales pipeline and customer opportunity forecast
- Document customer activity, opportunities, proposals, and follow-up actions in the company CRM or other designated systems
- Monitor service sales performance against established targets and develop action plans to address gaps
- Maintain appropriate visibility into upcoming customer needs and expected service demand
- Support annual account planning and service growth initiatives
Skills
- 5+ years of experience in account management, technical sales, aftermarket sales, industrial service, or a related customer-facing role
- Demonstrated ability to grow revenue within existing customer relationships
- Ability to understand technical concepts and translate them into customer-focused business solutions
- Strong communication, relationship-building, negotiation, and presentation skills
- Strong organizational skills with the ability to manage multiple accounts and opportunities simultaneously
- Comfortable working cross-functionally in a technical and operational environment
- Ability to travel to customer locations as required
- Bachelor's degree in Business, Engineering, Technical Sales, or related field preferred; equivalent relevant experience considered
- Experience within industrial automation, machine building, manufacturing equipment, controls, robotics, or systems integration strongly preferred
Benefits
- Remote work arrangement
Company Overview