Note: The job is a remote job and is open to candidates in USA. Cloudious LLC is the hiring organization for this contract ServiceNow Technical Consultant position. The role leads smaller projects and teams, provides hands-on technical leadership across ServiceNow offerings, and designs solutions aligned with platform standards. It also involves customer workshops, mentoring junior consultants, code oversight, documentation, process improvement, and responsible use of AI to optimize workflows and customer solutions.
Responsibilities
- Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
- Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership
- Guide customers through technical documentation and discussions driving innovation for consistent delivery
- Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
- Participate in workshops with customers to assess current processes and establish futurestate processes
- Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices
- Provide oversight and unit testing of code developed by partner or customer employees
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Provide feedback to product development to improve the product based on experiences gained with customers
- Maintain skills certifications on insert skill or cert for insert workflow name
Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problem solving
- This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 8 years experience as part of a professional services organization or equivalent educationexperience
- Ability to travel up to 50
- Industry domain expertise in insert industry
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
- Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption
- ServiceNow-CustomApp Development
Benefits
- Remote work arrangement
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