Note: The job is a remote job and is open to candidates in USA. Ovation Healthcare supports independent community hospitals and health systems through healthcare operations, consulting guidance, and technology-enabled shared services. The ServiceNow Senior Administrator is responsible for advanced administration, configuration, optimization, integrations, workflows, compliance, and platform stability, while also mentoring junior administrators and supporting strategic service management solutions.
Responsibilities
• Manage ServiceNow instance health, upgrades, and patches
• Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.)
• Monitor performance and troubleshoot issues to ensure platform stability
• Create and manage user roles, groups, and permissions
• Ensure compliance with security and governance policies
• Implement advanced UI policies, business rules, workflows, and notifications
• Lead integrations with third-party systems and APIs
• Identify opportunities for automation and process optimization
• Maintain documentation for configurations, processes, and procedures
• Develop and maintain dashboards and reports for stakeholders
• Provide mentorship and guidance to junior administrators
Skills
• * Proficiency in ServiceNow administration and configuration
• * Advanced knowledge of scripting (JavaScript, Glide API) and integrations
• * Excellent problem-solving and communication skills
• * Ability to lead projects and mentor junior team members
• * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• * 5+ years of experience administering ServiceNow in an enterprise environment
• * Strong understanding of ITIL processes and ServiceNow architecture
• * ServiceNow System Administrator and Implementation Specialist Certifications
• * ITIL v4 Foundation Certification
• * Reliable high-speed internet connection is required for all remote/hybrid positions
• * Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities
• * A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations
• * Experience leading platform upgrades, migrations, and complex integrations preferred
• * Advanced knowledge of ServiceNow scripting, APIs, and performance tuning preferred
Benefits
• Remote/hybrid work arrangement
• Mentorship and guidance to junior administrators
Company Overview
• Ovation Healthcare is a business consulting firm that offers revenue cycle, clinical resourcing, and advisory management services. It was founded in 1977, and is headquartered in Brentwood, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://ovationhc.com/.
Company H1B Sponsorship
• Ovation Healthcare has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.