Note: The job is a remote job and is open to candidates in USA. Talent Groups is seeking a ServiceNow Program/Engagement Manager to lead complex ServiceNow transformation programs and ensure successful delivery for enterprise customers. The role oversees governance, scope, financials, stakeholders, risks, cross-functional teams, customer value realization, and delivery excellence while aligning programs with business objectives.
Responsibilities
- Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs
- Own engagement governance, scope, schedule, budget, resource management, risks, and change control
- Serve as the primary point of contact for customers, partners, and executive stakeholders
- Drive alignment between business objectives, project deliverables, and measurable outcomes
- Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology
- Identify delivery risks and issues proactively and drive timely resolution
- Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization
- Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle
- Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes
Skills
- 8+ years of experience in professional services, consulting, or enterprise technology delivery
- Proven experience leading complex ServiceNow, workflow, or digital transformation programs
- Strong expertise in program governance, stakeholder management, financial management, and risk mitigation
- Experience managing executive-level customer relationships
- Demonstrated ability to lead geographically distributed teams and partner ecosystems
- Excellent communication, presentation, and negotiation skills
- Bachelor's degree or equivalent experience
- ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred
Company Overview
Company H1B Sponsorship