Note: The job is a remote job and is open to candidates in USA. Raas Infotek is seeking a ServiceNow HAM/SAM Consultant to contribute to their Asset Management and CMDB practice. The role involves maintaining data integrity, automating operational processes, and enhancing HAM/SAM capabilities while ensuring compliance with enterprise governance standards.
Responsibilities
- Design, develop, and enhance HAM/SAM solutions and Service Request workflows
- Improve asset lifecycle processes, automation, and operational efficiencies
- Maintain CMDB integrity and Asset-to-CI alignment
- Develop integrations and automated workflows supporting asset and software management operations
- Collaborate with operational teams to deliver scalable and sustainable ServiceNow solutions
Skills
- Strong ServiceNow platform development experience including JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and IntegrationHub
- Hands-on expertise with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules
- Strong understanding of Asset Lifecycle Management, Inventory Management, Asset Normalization, and HAM Workspace
- Experience enhancing Service Catalog, Request Fulfillment workflows, Record Producers, and automated provisioning processes
- Deep knowledge of CMDB, CSDM, Asset-to-CI relationships, and CMDB governance best practices
- Experience configuring and managing Identification and Reconciliation Engine (IRE) rules to maintain CMDB data quality and prevent duplicate CIs
- Experience with integrations using REST/SOAP APIs, Import Sets, Transform Maps, MID Server, and third-party discovery/data sources
- Strong understanding of Discovery, data migration, normalization, and enterprise asset data management
- Experience supporting large-scale operational environments and driving platform enhancements aligned to business requirements
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