Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global business and technology services company that helps organizations innovate, optimize, and transform. The Senior Engagement Manager – ServiceNow leads complex ServiceNow engagements, managing delivery, client relationships, financial oversight, Agile/Scrum execution, and platform strategy across multiple workstreams.
Responsibilities
- Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets
- Manage multiple concurrent engagements, each with distinct scope and complexity
- Oversee project planning, execution, and governance using Agile and Scrum methodologies
- Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams
- Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery
- Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans
- Ensure high levels of client satisfaction and proactively address risks and escalations
- Manage project budgets exceeding ***M+, including forecasting, variance analysis, and profitability tracking
- Review and approve Statements of Work (SOWs), change orders, and resource allocations
- Monitor utilization and ensure delivery teams are aligned with financial targets
- Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC
- Collaborate with technical leads and architects to ensure solution integrity and platform scalability
- Support platform governance, roadmap development, and value realization initiatives
Skills
- 10+ years of project and delivery management experience in IT consulting
- 5+ years of hands-on experience with ServiceNow implementations
- Proven ability to lead Agile/Scrum teams and facilitate client workshops – 5+ years
- Strong financial acumen with experience managing multimillion-dollar budgets – 3 to 5 years
- Excellent communication, stakeholder engagement, and conflict resolution skills
- ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD, GRC, SecOps) preferred but not required
- PMP or other project management certifications are not required
Benefits
- Medical, dental, and vision insurance
- Flexible spending or health savings account
- AD&D insurance
- Employee assistance
- Participation in a 401k program
- Additional voluntary or legally-required benefits
- Flexible, remote-friendly work environment with growth opportunities
Company Overview
Company H1B Sponsorship