Note: The job is a remote job and is open to candidates in USA. VOLTO Consulting is seeking a ServiceNow Consultant to lead and deliver implementations across ServiceNow modules, including ITSM, ITAM, ITOM, CSM, and FSM. The role involves translating customer requirements into functional solutions, guiding project teams, resolving application issues, and communicating progress and risks to customers.
Responsibilities
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
- Evaluate the tool stability and performance and provide recommendations
Skills
- ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
- ServiceNow CSA, CAD certifications
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Experience in ServiceNow custom application design and development
- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
Company Overview
Company H1B Sponsorship