Note: The job is a remote job and is open to candidates in USA. Carrier is a global leader in intelligent climate and energy solutions, committed to creating innovations that enhance comfort and sustainability. The Sales Support professional is responsible for developing service repair quotes and pricing agreements for data center customers, ensuring timely and accurate responses to quote requests.
Responsibilities
- Prepare timely and accurate service repair quotes for data center sites supporting corrective, preventative, and emergency service needs
- Use the CPQ (Configure, Price, Quote) tool to price service agreements, change orders and scope adjustments for existing data center accounts
- Support pricing and documentation for data center service offerings, ensuring compliance with commercial, technical, and financial requirements. Follow the sales gate process for quote review
- Respond with urgency to incoming quote requests, understanding the time sensitive, uptime critical nature of data center operations
- Partner with Field Service Technicians, Field Service Managers, and Sellers for input on quote parameters
- Work with Field Service Managers to review Technician generated leads for quoting opportunities, and ensure follow-up and closure
- Maintain accurate records of quotes, approvals, and changes within our CRM platform
- Assist with reporting and tracking of quote volume, cycle time, and win/loss feedback
Skills
- Bachelor's degree with 1+ years of experience in sales support, service quoting, inside sales, or commercial operations or Associates Degree with 3+ years of experience in sales support, service quoting, inside sales, or commercial operations or a High School Diploma or GED with 5+ years of experience in sales support, service quoting, inside sales, or commercial operations
- Experience in Sales, HVAC and/or Controls
- Experience working with CPQ tools and pricing service offerings
- CRM experience (Salesforce or similar)
- Familiarity with service agreements, change orders, and aftermarket service models
- Experience working closely with field technicians and service operations teams
- Strong sense of urgency with the ability to manage multiple requests simultaneously
- High attention to detail and accuracy in pricing and documentation
- Strong skills in written and verbal communication, analysis, organization and time management
- Capability to perform in a fast-paced and changing environment
Benefits
- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
Company Overview
Company H1B Sponsorship