Note: The job is a remote job and is open to candidates in USA. Siemens Healthineers is a leader in medical technology, seeking a Senior Service Program Manager for their Mobile Imaging Solutions. The role involves managing the lifecycle of mobile imaging systems, ensuring service continuity, and driving digital solutions for enhanced operational efficiency.
Responsibilities
- Lead the transition, implementation, and lifecycle management of Siemens Healthineers’ Mobile fleet across North America
- Ensure continuity of service across regions and zones, collaborating with Zone Vice Presidents, Regional Service Managers, Remote Service Specialists, and Customer Service Engineers
- Define and enforce standardized processes for installation, preventive and reactive maintenance, updates, safety protocols, and spare parts logistics
- Serve as the technical subject matter expert, working with factory teams to ensure mobile-specific requirements are fully integrated into documentation, updates, and service instructions
- Drive the digital enablement of mobile operations, including centralized dispatch, mobile networking, remote troubleshooting, error log analysis, and secure image transfer solutions
- Manage escalations for mobile service issues, coordinating corrective and preventive actions with internal teams and external operators
- Support training and capability development for field engineers, dispatchers, and applications staff to strengthen mobile-specific expertise
- Maintain accuracy of installed base data in systems such as PEAK and SAP; implement corrective actions where required
- Establish KPIs, governance frameworks, and reporting cadences to track program performance and drive continuous improvement
Skills
- Bachelor's degree in Engineering, Technical Management, or related field (Associate's degree with equivalent experience considered)
- Minimum 5 years of experience with mobile medical imaging systems service, operations, or vendor management
- Strong technical knowledge of mobile imaging systems, trailers, and supporting infrastructure
- Experience with IT-enabled service solutions such as centralized dispatch, remote diagnostics, and workflow integration
- Proven ability to manage cross-functional programs and implement scalable processes in a complex, matrixed organization
- Strong analytical, problem-solving, and communication skills
- Professional certifications such as PMP, CBET, or CHTM
- Familiarity with Siemens Healthineers imaging systems and mobile service practices
- Experience with Lean or Continuous Improvement methodologies
- Strong vendor management and negotiation skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Company Overview
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