Note: The job is a remote job and is open to candidates in USA. GE HealthCare is a leading company in the healthcare services sector, and they are seeking a Service Program Manager to enhance customer satisfaction and manage service partnerships. This role involves overseeing the service relationship with Lifepoint Health and ensuring that goals and objectives are met through effective program and project management.
Responsibilities
- Serve as the primary point of contact for Lifepoint Health to GEHC for all matters relating to the Service Partnership, building a long-term, strategic alliance with all levels of the customer to exceed contractual obligations and add value
- Implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements (e.g., KPI metrics, project and operational risk, cost and program reports, variation process/control)
- Establish internal and external operational mechanisms to manage long-term project liabilities and profitability, ensuring safety, quality, and profitability objectives are met
- Act as a customer advocate to internal management, maintaining awareness of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise
- Represent GE Healthcare in all service and project-related business and contractual discussions with the customer, ensuring timely completion of all appropriate contract documents such as acceptance certificates and variation agreements
- Organize and support program, technical, and operational reviews with the customer, generating regular program updates for internal management
- Lead efforts to drive operational excellence and efficiency opportunities with the customer and GE Healthcare. Collaborate with the customer to develop and communicate best practices across the enterprise
Skills
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Service contract management, customer growth, and success
- Project/Program Management or Service Leadership experience desired
- Strong communication skills to synthesize complex issues and communicate clearly
- Demonstrated ability to energize, develop, and build rapport at all levels within an organization
- Willingness to travel 25%
- Strong understanding of biomed and imaging
- Legal authorization to work in the United States
- You must be willing to submit to a background investigation, including for example, verification of your past employment, criminal history and educational background
- Willingness to take a drug test
- Willingness to submit to a check of driving record
- Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)
- Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)
- Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client's needs
- GE Healthcare Diagnostic Imaging & Clinical Services experience
- Experience working in a highly-matrixes environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy
- Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC
- Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation, etc.)
- Experience working with GEHC products and servicing
Benefits
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Medical, dental, vision, paid time off
- A 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
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