𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Remote Service Desk Advisor
𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲: $5,800 – $6,400
𝐒𝐮𝐦𝐦𝐚𝐫𝐲:
The Remote Service Desk Advisor provides first-level guidance to users experiencing common technology issues. The position focuses on troubleshooting, ticket management, user communication, and appropriate escalation. This entry-level, full-time remote opportunity is designed for a patient problem-solver with an interest in IT support.
𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Respond to incoming technical support requests.
• Assist users with routine software, hardware, access, and connectivity concerns.
• Provide basic troubleshooting guidance.
• Create and update service desk tickets.
• Document troubleshooting steps and outcomes.
• Explain technical instructions in clear language.
• Monitor assigned requests and complete follow-ups.
• Escalate issues requiring advanced support.
• Communicate ticket status to users.
• Maintain accurate service desk documentation.
• Follow established technical support and security procedures.
𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
• Entry-level applicants are welcome.
• Basic computer and software knowledge.
• Interest in IT support or service desk operations.
• Strong communication and troubleshooting abilities.
• Patient and user-focused approach.
• Comfortable learning ticketing platforms.
• Strong attention to detail.
• Good organization and follow-through.
• Dependable and responsive.
• Comfortable working independently from home.
𝐏𝐞𝐫𝐤𝐬 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:
• Fully remote work-from-home position.
• Full-time schedule.
• Technical support experience.
• Structured technical onboarding.
• Opportunity to build troubleshooting skills.
• Professional development opportunities.