Note: The job is a remote job and is open to candidates in USA. Viasat is a company on a mission to deliver connections that change the world. They are seeking a Service Delivery Tier 2 Rep to manage complex HR cases, maintain HRIS records, and support employee lifecycle processes while enhancing the overall employee experience.
Responsibilities
• Manage sensitive and complex Tier 2 HR cases requiring specialized attention, including ADA accommodation requests and end‑to‑end offboarding support
• Serve as an approver and executor of escalated Workday lifecycle tasks, including status changes, onboarding/offboarding actions, regional requirements, and case escalations
• Own escalated cases requiring regional understanding, judgment, or subject‑matter depth — only escalating to internal SMEs when Tier 2 resolution is not achievable
• Maintain accurate, timely, and compliant HRIS records for employees within the region, ensuring consistency for organizational adjustments, compensation changes, LOA updates, and other lifecycle data
• Support remaining onboarding tasks for the region, ensuring new hires complete required steps and receive clear guidance through the process
• Host welcome meetings with new hires to provide regional onboarding support, answer questions, and ensure a seamless start experience
• Prepare employee change letters in a timely and compliant manner, ensuring accurate reflection of employment actions
• Manage leaver and offboarding activities, including generating offboarding documentation and ensuring all system and process steps are completed
• Create, update, and maintain Tier 2 knowledge articles, ensuring complex topics are translated into clear, accurate, employee‑ready instructions
• Identify opportunities to simplify or harmonize lifecycle workflows across systems and regions
• Participate in regional and global projects related to lifecycle workflows, operational maturity, systems integration, or process alignment
• Support efforts to shift transactions downstream to the Employee Service Center by documenting processes, closing knowledge gaps, and identifying opportunities for automation or workflow redesign, partnering with Tier 1 team members
Skills
• 1–2 years of HR operations, case management, or employee lifecycle support experience (or equivalent HR functional experience)
• Strong problem‑solving ability and comfort navigating complex or sensitive employee situations
• Excellent communication skills with the ability to explain process‑heavy or policy‑driven topics clearly
• Strong attention to detail, especially in Workday transactions and documentation
• Ability to work with discretion when handling confidential or highly sensitive information
• Ability to prioritize across multiple concurrent cases or deadlines
• Proficiency with Workday (or similar HRIS), Microsoft Office, and general HR tools
• Experience supporting Tier 2 HR functions (offboarding, accommodations, escalated case work)
• Familiarity with Workday business processes, routing, approvals, or troubleshooting
• Experience working in a regionalized or global HR operating model
• Previous involvement in process documentation or workflow improvement
• Experience with ServiceNow case management
Company Overview
• Viasat is a global communications company that offers satellite services. It was founded in 1986, and is headquartered in Carlsbad, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.viasat.com.
Company H1B Sponsorship
• Viasat has a track record of offering H1B sponsorships, with 5 in 2026, 43 in 2025, 36 in 2024, 48 in 2023, 85 in 2022, 51 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.