Note: The job is a remote job and is open to candidates in USA. Hyosung - North America provides service solutions for customers and value-added resellers. The Service Account Manager manages assigned customer relationships, handles escalations, monitors contractual service-level performance, and supports consistent customer deliverables from pre-sales through billing.
Responsibilities
- Responsible to maintain and foster a positive relationship with assigned customer(s)
- Accountable to meet with and discuss NHA service delivery performance and provide reports to customer as required
- Responsible to keep customer advised of any issues affecting the contractual SLAs
- Ensures that NHA Service organization is kept current with customer concerns or issues to head off any upper management escalations in an effort to maintain the highest level of customer satisfaction
- Any other tasks and or duties assigned by management
Skills
- Bachelor's degree or equivalent years of experience
- Experience in Account Management required
- Strong verbal and written communication skills
- An analytical mind and inclination for problem-solving
- Ability to navigate various data base applications
- Attention to detail
- Excellent interpersonal skills
- Possess excellent written and verbal communication skills
- Create and maintain a positive working environment and relationship with both internal and external customers
- While performing the responsibilities of the job, the employee is required to talk and hear
- The employee is often required to sit and use their hands and fingers, to handle or feel
- The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
- Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper
- Vision abilities required to perform this job include close vision
- Prior ATM or Financial Services experience preferred
- Proficiency with MS Office applications preferred
Company Overview
Company H1B Sponsorship