Note: The job is a remote job and is open to candidates in USA. Previsible is a high-growth AI Discovery Agency helping top brands excel in SEO and AI-powered search. The SEO Account Manager will lead key consulting engagements, manage client relationships, and ensure project delivery while driving business results and enhancing client satisfaction.
Responsibilities
- Lead 5-10 client accounts simultaneously
- Act as the primary point of contact and partner for clients, which includes, but is not limited to, leading meetings, communicating proactively between sprints, building trust, defining action plans, and assigning tasks
- Take ownership of your client relationships and encourage others on our team to earn trust with client stakeholders so that we become indispensable partners
- Understand the incentives of individual stakeholders and how internal politics shape their ability to influence outcomes
- Maintain client account health and stakeholder satisfaction to consistently secure account retention
- Work cross-functionally with internal teams to ensure reporting and deliverables align with the clients' KPIs/OKRs
- Manage regular check-ins with clients, monthly performance reports, and quarterly business reviews
- Steer client discussions and meetings to achieve desired objectives within the allotted time, ensuring strategists are included and contributing meaningfully, by preparing appropriately and reading the room to recognize nonverbal cues or subtleties in tone of voice and adapt to feedback
- Identify when growth leads and/or portfolio leads should be included in client meetings, and prepare appropriately so that they are contributing meaningfully to the conversation as it pertains to contracting, risk, or relationship management
- Listen to client concerns, articulate solutions confidently with conviction, and build rapport
- Inspire internal stakeholders and partner with external resources to complete deliverables on time that deliver against scope, as well as meet regular deadlines within a typical two week sprint schedule
- Utilize project management tools to monitor progress on initiatives and tasks, build knowledge libraries, and provide comprehensive client updates to the greater organization
- Ability to communicate digital marketing strategies and how they can impact a business, in collaboration with SEO strategists
- Set clear expectations, track client results, and provide regular feedback to account teams to foster success
- Identify inefficiencies and collaborate with other teams to implement improvements in the client services workflow
- Update growth leads regarding possible contract upgrades and prepare them to participate in Quarterly Business Reviews (QBRs) and other relevant meetings
- Escalate to manager and growth lead when client demands become untenable, resources are strained, or accounts are at risk
- Keep clients informed about trends and developments in the SEO industry and continue learning about GEO/AEO trends
Skills
- 5+ years in client management within an agency environment, working on digital marketing projects for startups, mid-market businesses, and at least one enterprise
- 3+ years experience managing digital marketing projects with a strong understanding of SEO best practices and their role in business growth
- Native or full professional proficiency in English, with excellent written and verbal communication by email, phone, and video conference as well as strong presentation skills
- Adaptability, proactivity, and attention to detail to thrive within a fast-paced agency environment
- Ability to become a business partner to the client, with a strong understanding of their business goals and opportunities to meet these goals through organic web growth
- Ability to travel a couple of times per year to visit clients, colleagues, and/or industry events
- Advanced skills with productivity software including, but not limited to, Microsoft Office, Google Workspace (Suite), Zoom, Slack, and various project management tools
- Strong organization and problem-solving skills as well as business acumen
- Proven experience maintaining high client retention rates and an ability to identify client risk, and upsell opportunities
- Ability to execute on agreed scope of service and boundaries, using precise and timely communication
- Solution-oriented mindset when encountering obstacles or inefficiencies, either internally or with clients
- Proven ability to manage multiple accounts, designate cross-functional tasks to peers as well as clients, and see projects through to completion using an agile methodology
- Curious about client businesses and their stakeholders with a genuine interest in turning your accounts into case studies
- Eagerness to stay abreast of the latest SEO and AI trends, algorithm updates, and industry insights
- A bachelor's degree in a related discipline preferred
- Experience drafting and discussing SOWs and SLAs is a desirable experience for this position
Benefits
- Open Paid Time Off (PTO)
- Company-matching 401(k)
- Health, Dental and Vision Insurance
Company Overview