Note: The job is a remote job and is open to candidates in USA. Jackery is hiring a Senior Website Sales Representative to support inbound phone and online sales for its official website. The role focuses on consulting with customers, recommending solar generator solutions, converting inbound leads, nurturing prospects, managing CRM records, and improving the direct-to-consumer purchasing experience and website revenue.
Responsibilities
- Respond to inbound customer inquiries through phone, live chat, email, and website forms
- Provide professional product consultation and guide customers through purchasing decisions
- Convert inbound leads and website traffic into successful sales
- Technical Consultation: Perform basic load calculations and power-need assessments to recommend the optimal Jackery Solar Generator configurations based on specific customer use cases (e.g., off-grid living, emergency home backup, professional field work)
- Strategic Upselling: Actively promote add-ons, including portable solar panels, extra battery packs, and Jackery Care extended protection plans to increase AOV (Average Order Value)
- Proactive Lead Nurturing: Re-engage with "abandoned cart" customers and cold leads from the website to resolve technical hesitations and close the sale
- Manage inbound leads through the CRM system and maintain accurate records of customer interactions
- Conduct timely follow-ups with potential customers to increase conversion rates
- Identify common customer questions, objections, and barriers to purchase
- Provide insights to marketing and product teams to improve website conversion performance and user experience
- Develop strong expertise in company products and solutions
- Clearly explain product features, benefits, pricing, and use cases to customers
- Deliver high-quality customer service throughout the online buying journey
- Support customers with product selection, order inquiries, and purchase-related questions
Skills
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
- 5–7 years of sales experience, preferably in inside sales, phone sales, or e-commerce sales
- Proven ability to convert inbound leads into closed sales
- Strong communication and customer consultation skills
- Experience using CRM systems (OMS, Zendesk)
- Experience selling consumer electronics, energy products, or home energy solutions
- Familiarity with Shopify or other DTC e-commerce platforms
- Experience in high-volume inbound sales environments
Company Overview