Note: The job is a remote job and is open to candidates in USA. GovCIO provides digital products and services, including solutions supporting the Department of Veterans Affairs. The Senior UX/UI Designer will execute user-centered design, usability validation, UAT, and high-fidelity prototyping for VA digital experiences, partnering with product, design, and subject-matter teams to improve workflows and user adoption for Veterans and clinical users.
Responsibilities
- Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
- Partner with designers and independently create UI designs and high-fidelity prototypes grounded in Human-Centered Design (HCD) principles, ensuring solutions align with veteran needs, clinical workflows, and usability best practices
- Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
- Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
- Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
- Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
- Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
- Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
- Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
- Participate in accessibility and usability forums supporting continuous product improvement
- Contribute to product recommendations that improve user adoption, workflow fit, and experience quality
Skills
- * Bachelor's degree in a relevant discipline or equivalent practical experience
- * 8-10 years of relevant UX, UI, usability, product design, or related experience
- * Demonstrated understanding and experience creating UI designs and high-fidelity, interactive prototypes using tools such as Figma, Sketch, or Adobe XD, anchored in Human-Centered Design (HCD) principles and informed by user research to support iterative, evidence-based product development
- * Experience supporting usability evaluations, task-based testing, or user-centered product validation
- * Experience collaborating with product managers, designers, and developers
- * Clear understanding of Agile methodologies
- * Strong written, analytical, facilitation, and communication skills
- * Ability to obtain and maintain a Suitability/Public Trust clearance
- * Experience supporting government digital products
- * Experience supporting UAT planning or facilitation
- * Familiarity with accessibility principles and inclusive design
- * Experience working within Agile product teams
- * Knowledge of clinical workflows and healthcare operational processes preferred
- * Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
- * Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired
Benefits
- This is a fully remote role located within the United States.
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