Note: The job is a remote job and is open to candidates in USA. Intertek is hiring a Senior UX Designer for its People Assurance team. The role owns UX for Wisetail product areas and partners on Convergence, shaping user flows, prototypes, accessible interfaces, usability decisions, and implementation in collaboration with Product, Engineering, and design teams.
Responsibilities
- Work with Product and Engineering to understand customer problems, requirements and existing workflow maps. Identify missing information, challenge assumptions and compare approaches before committing to a solution
- Map user journeys, task flows, information architecture and navigation. Make relationships between users, roles, permissions, learning content and administration tools clear and consistent
- Create detailed wireframes and clickable prototypes that show how an experience works. Annotate interactions, decision points, dependencies and relevant loading, empty, error and recovery states so partners can understand and implement the intended behavior
- Plan and conduct appropriate usability testing with research partners. Build on existing customer research, observe where people struggle and use findings to improve flows and interaction decisions
- Carry agreed workflows through to clear, accessible interfaces using shared design components. Apply sound visual hierarchy, layout and responsive behavior, partnering with other designers on more demanding visual work
- Lead UX for agreed Wisetail product areas and coordinate with the existing designers across web and mobile. Maintain clear ownership and dependable support for priority Wisetail work alongside your Convergence contributions
- Work with engineers throughout implementation. Maintain useful design specifications, resolve questions and review the built experience against intended behavior, accessibility and interface quality
- Partner with the Lead Product Designer on Convergence journeys, navigation, wireframes and usability decisions. Bring Wisetail and Alchemy customer insights into this work, share reusable patterns and agree priorities across both products with the Head of Design
Skills
- Applicants must reside in and be able to legally work in the United States
- This position is not eligible for work authorization sponsorship now or in the future
- 5+ years of professional UX or product design experience on web or mobile software products where users complete multi-step tasks, such as account management, administration or other connected workflows
- A bachelor's degree in design, human-computer interaction, visual communication or a related field, or equivalent professional experience
- Experience owning UX for a product feature or user workflow, demonstrated through user journeys, task flows, information architecture, wireframes or prototypes
- Professional experience using Figma to create wireframes and clickable prototypes and working with an existing component library or design system
- Experience conducting usability tests or partnering with research teams to use customer findings to improve designs
- Experience collaborating with Product and Engineering through design handoff and implementation
- A portfolio link or PDF showing a shipped product workflow, submitted with the application
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- 401(k) with company match
- Generous vacation / sick time (PTO)
- Tuition reimbursement
- Remote position
Company Overview