Note: The job is a remote job and is open to candidates in USA. Optro provides an AI-powered GRC Intelligence Platform that helps enterprises transform risk into opportunity. The Senior Technical Writer will create and maintain customer- and developer-facing content, improve documentation systems and workflows, and collaborate with Product, Engineering, Design, Marketing, and Support teams. The role emphasizes AI-assisted content processes, scalable documentation, and high-quality publication.
Responsibilities
- Collaborate with Product teams and other stakeholders to draft, edit, and publish accurate, well-structured product content on a reliable cadence
- Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication — in accordance with Optro's data handling and usage guidelines — while maintaining ownership of accuracy, tone, and final quality
- Maintain well-structured, easily navigable content so users can quickly find what they need
- Strengthen foundational content structure, information architecture, and terminology to reduce friction for the people who rely on it
- Build reusable resources — style guides, templates, and contribution workflows — that enable others to contribute content at scale, rather than relying on a single owner for all output
- Continuously evolve content and structure to keep pace with how the business and its users actually operate
- Collaborate with stakeholders such as product managers, engineers, product marketing, and support teams to gather information and ensure content consistently and accurately reflects new features and changes
- Identify documentation and process gaps and propose improvements — including opportunities for further automation
- Learn the existing content processes end-to-end, including current sources of manual effort (research, verification, coordination, and publication)
- Design and stand up an AI-tooling-supported workflow for collecting source material, drafting content, and streamlining the path to publication
- Pilot the new workflow against at least one live cycle, incorporating feedback and refining based on real results
- Document the new process so it's repeatable, scalable, and sustainable beyond the initial build
Skills
- • 5+ years of experience as a technical writer or technical support role with a writing component in a B2B SaaS or similar technical environment
- • Excellent written and verbal communication skills
- • Demonstrated experience building or improving repeatable processes and scalable workflows, ideally within a documentation, content, or operations context
- • Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality
- • Solid understanding of Knowledge Base & CMS tools
- • A bias toward proposing and driving solutions, not just surfacing pain points or blockers — this role requires ownership through to resolution
- • An entrepreneurial mindset — you're energized by building and are comfortable navigating ambiguity
- • Domain knowledge of the Governance, Risk and Compliance space
- • Experience or strong interest in using AI tools to improve writing and content workflows
- • Familiarity with Agile or Scrum methodologies
- • Familiarity with HTML and CSS
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