Note: The job is a remote job and is open to candidates in USA. Ping Identity provides an intelligent cloud identity platform designed to deliver secure, seamless digital experiences. The company is seeking a Senior Technical Writer to create and maintain product documentation for cloud-based services and on-premise software across audiences including end-users, administrators, developers, integrators, and DevOps professionals. The role involves collaborating with technical teams, translating complex concepts into clear content, and supporting documentation throughout the software development lifecycle in a Docs-as-Code environment.
Responsibilities
- Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
- Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps
- Investigate, research, and learn our products and the standards they depend on
- Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
- Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings
- Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub
- Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
- Provide constructive structural and technical edits for writers or developer-contributed content
Skills
- * Prior experience or exposure to software development, including familiarity with Agile development methodologies
- * Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
- * Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
- * Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
- * Experience with Jira and Confluence or similar project management platforms
- * Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
- * Understanding of how documentation sites are built and published (Jenkins, Antora)
- * Demonstrated ability to collaborate effectively face to face and remotely
- * Provided constructive structural and technical edits for writers or developer-contributed content
- * A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants
- * Working in a Docs-as-Code environment
- * Scripting/programming (Java, Bash, Python, or JavaScript)
- * Building, installing, configuring, and debugging client and server software
- * Documenting identity and access management applications for power users
- * Documenting for a developer audience, especially API documentation
- * Simplifying complex content
- * Adapting and demonstrating a willingness to learn new technologies and tools
- * Writing and maintaining AI skill files and instructions for AI agents and developer tooling
Benefits
- A flexible, collaborative work environment
- Employee Resource Groups that create a sense of belonging for everyone
- Regular company and team bonding events
- Competitive benefits and perks
- Global volunteering and community initiatives
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Company Overview
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