Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is dedicated to protecting our digital way of life through innovative technology and collaboration. The Senior Technical Project Manager will oversee multiple projects in the Global Consulting Operations team, focusing on proactive service engagements and incident response, while ensuring effective communication and project execution.
Responsibilities
- Manage multiple projects effectively by defining schedules and goals based on Statements of Work (SOWs) and communicating directly with clients where needed
- Maintain and update status reports for external clients and customers
- Identify issues and risks related to projects and overall health of the client; Ensure any identified issues/risks are escalated to the project Engagement Lead
- Partner and guide technical team members to accomplish project goals and objectives, ensuring execution of project tasks, and monitoring progress to completion
- Support the delivery of quality solutions to clients and customers, with a goal of exceeding expectations
- Maintain a strong understanding of the Professional Services team’s skill sets
- Partner with consulting leadership with any staffing needs for each project
- Develop strong partnerships with internal and external stakeholders for each project
- Partner with the Engagement Lead to ensure the projects adhere to budget and time frame guidelines
- Partner with Engagement Lead to look for opportunities to increase client satisfaction and deepen relationships
- Comfortable with managing customer expectations and dealing with conflict
Skills
- 7+ years of professional experience in Project Management, focusing in one or more of the following: Cybersecurity, Digital Forensics, Artificial Intelligence, or other related technical environments
- Ability to lead multiple large-scale projects creating project plans and ensuring on-time task execution and documentation
- Bachelor's degree in MIS, Cybersecurity, Computer Science or related field, or equivalent work experience
- Flexibility to work nights, weekends, holidays as needed
- Proven ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, multitask, and communicate with stakeholders at all levels of our client organizations
- Ability to maintain confidentiality and diplomacy
- Ability to communicate effectively in both verbal and written form
- Previous direct client/customer consulting experience preferred
- PMI Project Management Professional (PMP) certification or equivalent preferred
- Strong proficiencies with Google Suite, Asana, and Clarizen preferred
Benefits
- The offered compensation may also include restricted stock units and a bonus.
- A description of our employee benefits may be found https://benefits.paloaltonetworks.com/.
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