Note: The job is a remote job and is open to candidates in USA. Fuze Health is a healthcare technology company focused on digitally connecting patients, care providers, and health resources. The Senior Technical Program Manager will lead FuzeRx’s concurrent technical programs, including platform consolidation, cloud migration, enterprise integrations, pharmacy automation, and AI-enabled operations. The role owns planning, governance, dependencies, budgets, resource allocation, stakeholder communication, and technical delivery judgment across the portfolio.
Responsibilities
- Drive multiple concurrent technical programs from intake through launch — platform consolidation, cloud migration, enterprise partner integrations, pharmacy automation, and AI-enabled operations
- Own the cross-program dependency map. Identify synergies and duplicated effort across programs and consolidate them before three teams build the same capability three ways
- Run structured risk and issue management on a live RAID log: identify, quantify, assign, mitigate, escalate. Escalate early with an option set, not just a red status
- Define launch criteria and readiness gates with Engineering, Product, Pharmacy Operations, Compliance, and Partner teams, and hold the bar when a date is under pressure
- Facilitate work-breakdown across cross-functional teams — decompose ambiguous business objectives into epics, deliverables, and owned workstreams with clear entry and exit criteria
- Build and maintain integrated program schedules: milestones, critical path, sequencing, lead times, and the hard external dates that partner and regulatory commitments impose
- Run the planning events that make a quarter real — increment planning, sizing and estimation sessions, dependency negotiation between teams, and commitment setting
- Allocate people and capacity across programs in partnership with Engineering managers, including offshore vendor pods, and rebalance deliberately when priorities shift
- Establish and run the governance model for the portfolio: intake and triage, prioritization criteria, stage gates, change control, and clearly defined decision rights and escalation paths
- Own the operating cadence — program reviews, steering forums, and executive readouts — with pre-reads, decision logs, and tracked actions that actually close
- Maintain a durable, auditable record of scope, commitments, decisions, and changes, so that six months later the organization knows what was agreed and why
- Embed compliance, security, and quality gates into the program lifecycle so regulatory obligations are met in stride rather than discovered at launch
- Work with Engineering and Product management to improve delivery mechanisms continuously — estimation quality, intake discipline, and Agile practice that helps rather than taxes the teams
- Bring structure to unplanned demand so urgent partner requests are triaged against a known capacity model instead of interrupting whatever is closest at hand
- Report at multiple altitudes: sprint and squad level for engineering, program level for the cross-functional core team, portfolio level for the CTO, CEO, and executive leadership
- Build trusted working relationships across Sales, Partnerships, Product, Engineering, Account Management, Pharmacy Operations, Compliance, and Finance — and keep each of them accurately informed without drowning them
- Write clearly and concisely in a written-narrative culture. Produce the document that makes a hard decision easy to make
- Serve as the single point of truth for program status. When leadership asks whether a launch will hold, your answer is the one they act on
- Own program budgets: build the estimate, track forecast against actuals, flag variance early, and explain the drivers in business terms
- Partner with Engineering leadership and Finance on headcount, vendor spend, tooling, and cloud cost as they roll into program economics
- Support build-versus-buy analysis with real numbers — cost, time to value, total cost of ownership, and the opportunity cost of the internal capacity consumed
- Work backward from the customer. Structure deliverables around customer value rather than around internal team boundaries
- Partner with Product Managers on requirements quality — specifications precise enough that engineering can execute without a second round of discovery
- Assess technical feasibility, architectural risk, and integration complexity well enough to know which commitments are safe to make
- Instrument delivery with metrics that matter: predictability, cycle time, launch success, defect escape rate, and post-launch customer impact
Skills
- 5–8+ years across Technical Program Management, Technical Product Management, Engineering, or Engineering Management — including direct ownership of complex, multi-team programs
- Demonstrated experience running several substantial programs simultaneously, each with distinct stakeholders, dependencies, and delivery risk
- Proven governance skills: you have established intake, prioritization, stage gates, change control, decision rights, and escalation paths — and made them stick in an organization that did not have them
- Strong planning craft — work-breakdown facilitation, integrated scheduling, critical path and dependency management, estimation, and cross-team resource allocation
- Experience owning program budgets and allocating engineering capacity across competing priorities, with the judgment to say what will not get done and excellent stakeholder communication
- Advanced hands-on skill with program management tooling like Jira and Confluence— including dashboards, automation, and reporting that keep a portfolio visible without manual status collection
- Technical fluency: working knowledge of modern languages (JavaScript/TypeScript, Python, Ruby, Java, Go, C#, or similar) and PostgreSQL or comparable relational databases
- Working knowledge of cloud-native architecture, CI/CD pipelines, API-led integration, and structured Agile delivery practice
- Product experience earlier in your career — roadmaps, product vision, market and customer research, requirements definition — and the instinct to frame work by customer value
- Composure in a fast-moving, post-merger environment, and the discipline to hold structure when things are ambiguous
- Education: Bachelor's degree in Computer Science, Management Information Systems, Engineering, or a related technical field — or a Bachelor's degree with comparable experience in a technical domain
- Standard business hours, with overlap as needed across US time zones and offshore delivery partners
- Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds
- The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions
- Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin
- Applicants must be authorized to work for any employer in the U.S
- Experience in pharmacy, pharmacy services, or life sciences, with an understanding of the complexities of the pharmaceutical supply chain
- Experience delivering programs in a regulated environment — HIPAA, SOC 2, or HITRUST — including audit and evidence obligations
- Experience coordinating delivery across offshore or vendor engineering teams and time zones
- Experience with enterprise partner onboarding and integration programs, and with white-label or API-driven platform delivery
- Formal program or portfolio management credentials (PMP, PgMP, SAFe, or equivalent) — valued for the discipline, not required for the role
Benefits
- Dental, vision, and multiple group medical plans to choose from
- A 401(k) retirement savings plan
- Group life insurance
- Accidental death and dismemberment (AD&D) insurance
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Employer-paid short-term (STD) and long-term disability (LTD) insurance
- Additional supplemental insurance plans, including spouse life insurance and legal insurance
- An employee assistance program
- Home health testing kits
- A fertility medication discount program
- Flexible vacation time
- Accrued paid sick time
- 10 paid holidays
- 2 floating holidays for full time non-exempt employees
- Eight weeks of paid parental leave for eligible employees
- Additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- A Lifestyle Spending Account allowance each month
Company Overview